調查日期
Date of survey 按季調查次數
Number of Surveys(quarterly) 按季樣本人數
Total Sample(quarterly) 按季次樣本人數
Sub-sample(quarterly) 按季回應率
Response Rate(quarterly) 非常滿意
Very positive 幾滿意
Quite positive 滿意
Positive 一半半
Half-half 幾唔滿意
Quite negative 非常唔滿意
Very negative 唔滿意
Negative 唔知/ 難講
DK/HS 總數
Total 平均量值*
Mean value* 基數
Base 樣本平均標準誤差
Standard Error of Mean 淨值
Net Value
7-9/1997 3 1608 1608 41.2% 2.0% 42.3% 44.3% 27.9% 13.2% 1.2% 14.4% 13.5% 100.0% 3.4 1385 0.1 29.9%
10-12/1997 3 1573 1573 45.6% 1.8% 39.2% 41.0% 37.5% 14.0% 2.5% 16.4% 5.1% 100.0% 3.3 1493 0.1 24.6%
1-3/1998 3 1587 1587 48.3% 1.1% 28.3% 29.4% 42.4% 19.9% 3.5% 23.3% 4.9% 100.0% 3.0 1507 0.1 6.1%
4-6/1998 4 2157 2157 48.5% 0.6% 26.8% 27.4% 36.0% 25.3% 5.4% 30.7% 6.0% 100.0% 2.9 2021 0.1 -3.4%
7-9/1998 5 2675 2675 48.3% 0.8% 19.7% 20.6% 35.8% 29.6% 8.9% 38.5% 5.2% 100.0% 2.7 2535 0.1 -17.9%
10-12/1998 4 2080 2080 44.3% 1.1% 24.2% 25.3% 35.8% 28.2% 6.8% 35.0% 3.8% 100.0% 2.8 1998 0.1 -9.7%
1-3/1999 5 2640 2640 51.4% 0.7% 22.7% 23.4% 39.5% 27.9% 5.7% 33.6% 3.5% 100.0% 2.8 2543 0.1 -10.2%
4-6/1999 3 1573 1573 49.4% 0.8% 27.5% 28.2% 40.5% 23.7% 4.8% 28.5% 2.7% 100.0% 3.0 1528 0.1 -0.3%
7-9/1999 3 1635 1635 47.9% 1.3% 21.1% 22.4% 39.7% 23.5% 8.8% 32.3% 5.7% 100.0% 2.8 1538 0.1 -9.9%
10-12/1999 3 1570 1570 48.5% 1.5% 24.6% 26.1% 38.6% 23.7% 7.3% 31.0% 4.3% 100.0% 2.9 1498 0.1 -5.0%
1-3/2000 3 1605 1605 55.1% 1.7% 22.7% 24.4% 40.7% 21.5% 7.7% 29.2% 5.7% 100.0% 2.9 1514 0.1 -4.8%
4-6/2000 3 2635 2635 52.6% 1.5% 22.2% 23.7% 37.4% 24.2% 10.3% 34.4% 4.4% 100.0% 2.8 2500 0.1 -10.7%
7-9/2000 3 3179 3179 55.6% 1.3% 19.2% 20.5% 28.6% 35.1% 10.6% 45.7% 5.2% 100.0% 2.6 3011 0.1 -25.2%
10-12/2000 3 3145 3145 53.2% 1.7% 20.6% 22.3% 34.0% 29.1% 8.5% 37.6% 6.1% 100.0% 2.8 2940 0.1 -15.3%
1-3/2001 3 3131 3131 57.4% 1.5% 24.3% 25.8% 33.7% 28.5% 6.4% 34.9% 5.6% 100.0% 2.9 2944 0.1 -9.1%
4-6/2001 3 3217 3217 69.3% 1.1% 26.4% 27.5% 36.3% 24.9% 6.7% 31.5% 4.8% 100.0% 2.9 3060 0.1 -4.1%
7-9/2001 3 3122 3122 73.1% 0.9% 20.7% 21.6% 32.1% 32.8% 9.5% 42.4% 4.0% 100.0% 2.7 2992 0.1 -20.8%
10-12/2001 3 3199 3199 62.5% 1.1% 17.7% 18.7% 29.7% 34.0% 11.5% 45.5% 6.1% 100.0% 2.6 3004 0.1 -26.8%
1-3/2002 3 3064 3064 61.3% 1.5% 22.6% 24.1% 32.8% 31.9% 6.9% 38.8% 4.2% 100.0% 2.8 2932 0.1 -14.7%
4-6/2002 3 3153 3153 65.7% 1.0% 24.7% 25.7% 29.8% 33.7% 5.3% 38.9% 5.5% 100.0% 2.8 2971 0.1 -13.2%
7-9/2002 3 3148 3148 68.2% 0.8% 17.6% 18.5% 27.5% 39.2% 9.4% 48.6% 5.4% 100.0% 2.6 2974 0.1 -30.2%
10-12/2002 3 3112 3112 65.3% 1.2% 16.3% 17.4% 28.7% 36.5% 13.2% 49.7% 4.2% 100.0% 2.5 2976 0.1 -32.2%
1-3/2003 3 3162 3162 68.7% 0.6% 14.5% 15.1% 25.8% 38.5% 16.8% 55.3% 3.7% 100.0% 2.4 3044 0.1 -40.1%
4-6/2003 3 3131 3131 67.3% 1.5% 14.1% 15.5% 25.3% 35.2% 20.4% 55.6% 3.5% 100.0% 2.4 3011 0.1 -40.1%
7-9/2003 4 4295 4295 70.2% 1.3% 11.0% 12.2% 24.6% 37.4% 22.9% 60.3% 2.9% 100.0% 2.3 4165 0.1 -48.1%
10-12/2003 3 3069 3069 63.4% 1.8% 13.8% 15.6% 29.9% 32.5% 19.0% 51.5% 3.1% 100.0% 2.5 2970 0.1 -35.9%
1-3/2004 3 3116 3116 66.2% 1.7% 12.9% 14.7% 37.0% 30.1% 15.0% 45.1% 3.2% 100.0% 2.5 3012 0.1 -30.5%
4-6/2004 3 3091 3091 62.4% 2.0% 13.1% 15.1% 29.1% 31.1% 21.1% 52.1% 3.7% 100.0% 2.4 2966 0.1 -37.0%
7-9/2004 3 3089 3089 62.9% 3.0% 16.7% 19.7% 34.5% 27.8% 15.4% 43.2% 2.7% 100.0% 2.6 2997 0.1 -23.5%
10-12/2004 3 3059 3059 65.6% 2.3% 18.3% 20.6% 36.0% 27.4% 12.9% 40.3% 2.9% 100.0% 2.7 2959 0.1 -19.7%
1-3/2005 3 3070 3070 65.8% 2.5% 20.3% 22.8% 36.6% 25.3% 11.5% 36.8% 3.7% 100.0% 2.8 2943 0.1 -14.0%
4-6/2005 3 3039 3039 62.5% 3.2% 32.1% 35.3% 39.2% 15.1% 5.6% 20.7% 4.8% 100.0% 3.1 2885 0.1 14.7%
7-9/2005 3 3045 3045 62.9% 4.6% 41.8% 46.4% 35.3% 11.8% 3.4% 15.2% 3.1% 100.0% 3.3 2945 0.1 31.2%
10-12/2005 3 3052 3052 63.4% 5.7% 46.3% 52.0% 36.1% 7.3% 2.8% 10.1% 1.8% 100.0% 3.5 2996 0.1 41.9%
1-3/2006 4 4064 3293 62.4% 6.1% 45.1% 51.2% 35.9% 9.2% 2.4% 11.7% 1.2% 100.0% 3.4 3247 0.1 39.5%
4-6/2006 3 3049 3049 59.9% 5.6% 46.4% 52.0% 37.4% 7.4% 2.4% 9.8% 0.9% 100.0% 3.5 3020 0.1 42.2%
7-9/2006 3 3038 3038 57.7% 4.2% 40.3% 44.6% 40.9% 9.6% 3.7% 13.4% 1.2% 100.0% 3.4 3004 0.1 31.2%
10-12/2006 3 3038 3038 60.9% 3.8% 34.4% 38.2% 42.9% 13.2% 4.5% 17.8% 1.1% 100.0% 3.2 3002 0.1 20.4%
1-3/2007 4 4059 3638 62.9% 4.8% 40.3% 45.1% 40.5% 10.1% 3.1% 13.2% 1.2% 100.0% 3.3 3590 0.1 32.0%
4-6/2007 3 3025 3025 63.0% 6.3% 44.3% 50.6% 37.3% 8.3% 2.6% 10.9% 1.2% 100.0% 3.4 2987 0.1 39.6%
7-9/2007 3 3025 3025 65.2% 5.2% 47.0% 52.2% 35.7% 7.9% 2.8% 10.6% 1.4% 100.0% 3.4 2980 0.1 41.6%
10-12/2007 3 3047 3047 68.2% 5.3% 45.8% 51.0% 34.5% 10.1% 3.6% 13.7% 0.8% 100.0% 3.4 3015 0.1 37.3%
1-3/2008 3 3085 3085 66.1% 5.7% 44.3% 50.0% 35.7% 9.7% 3.4% 13.1% 1.3% 100.0% 3.4 3043 0.1 36.9%
4-6/2008 3 3035 3035 69.0% 5.2% 40.0% 45.2% 38.9% 10.8% 4.4% 15.2% 0.7% 100.0% 3.3 3014 0.1 29.9%
7-9/2008 3 3184 3184 65.9% 2.7% 25.8% 28.5% 41.7% 20.1% 8.3% 28.4% 1.4% 100.0% 2.9 3135 0.1 0.1%
10-12/2008 3 3029 3029 71.2% 2.7% 22.7% 25.4% 42.2% 20.7% 10.9% 31.6% 0.8% 100.0% 2.9 3000 0.1 -6.2%
1-3/2009 3 3031 3031 68.8% 3.1% 23.1% 26.2% 39.1% 22.7% 11.4% 34.0% 0.7% 100.0% 2.8 3007 0.1 -7.9%
4-6/2009 3 3037 3037 68.7% 3.1% 26.7% 29.7% 41.7% 18.4% 9.9% 28.3% 0.2% 100.0% 2.9 3032 0.1 1.4%
7-9/2009 3 3027 3027 66.9% 3.5% 29.7% 33.2% 39.2% 18.7% 8.5% 27.2% 0.4% 100.0% 3.0 3011 0.1 6.0%
10-12/2009 3 3006 3006 73.4% 3.3% 26.8% 30.2% 32.5% 23.4% 13.2% 36.7% 0.7% 100.0% 2.8 2986 0.1 -6.5%
1-3/2010 3 3046 3046 68.7% 3.6% 26.5% 30.0% 33.0% 24.1% 11.9% 36.0% 0.9% 100.0% 2.9 3016 0.1 -6.0%
4-6/2010 3 3034 3034 69.6% 2.8% 25.1% 27.9% 29.9% 26.7% 14.6% 41.3% 0.9% 100.0% 2.7 3005 0.1 -13.4%
7-9/2010 3 3023 3023 65.6% 3.7% 27.4% 31.1% 33.0% 22.4% 12.9% 35.2% 0.7% 100.0% 2.9 3000 0.1 -4.2%
10-12/2010 3 3027 3027 66.5% 2.6% 27.3% 29.9% 36.5% 22.6% 10.3% 32.8% 0.8% 100.0% 2.9 3002 0.1 -2.9%
1-3/2011 3 3044 2639 66.7% 2.6% 24.4% 27.0% 35.2% 23.6% 13.5% 37.1% 0.7% 100.0% 2.8 2600 0.1 -10.2%
4-6/2011 3 3115 1997 66.5% 2.8% 18.4% 21.2% 31.6% 26.9% 19.3% 46.3% 0.9% 100.0% 2.6 1979 0.1 -25.1%
7-9/2011 3 3014 1622 66.2% 2.2% 18.1% 20.3% 29.9% 27.4% 21.2% 48.6% 1.3% 100.0% 2.5 1601 0.1 -28.3%
10-12/2011 3 3071 1667 69.2% 2.4% 21.0% 23.3% 28.7% 31.3% 15.4% 46.6% 1.3% 100.0% 2.6 1641 0.1 -23.3%
1-3/2012 3 3052 1724 64.4% 2.3% 21.9% 24.2% 27.3% 30.6% 16.3% 47.0% 1.5% 100.0% 2.6 1697 0.1 -22.7%
4-6/2012 3 3083 1744 67.1% 1.9% 18.8% 20.7% 28.4% 30.6% 18.5% 49.1% 1.8% 100.0% 2.5 1713 0.1 -28.4%
7-9/2012 3 3074 1869 67.1% 2.9% 21.8% 24.7% 24.4% 24.8% 20.8% 45.6% 5.2% 100.0% 2.6 1771 0.1 -21.0%
10-12/2012 3 3054 1881 66.0% 3.4% 22.9% 26.3% 30.6% 24.5% 16.9% 41.4% 1.8% 100.0% 2.7 1846 0.1 -15.1%
1-3/2013 3 3054 1846 66.3% 3.2% 24.2% 27.4% 31.1% 24.3% 15.0% 39.3% 2.2% 100.0% 2.8 1804 0.1 -11.8%
4-6/2013 3 3086 1804 68.7% 2.4% 22.4% 24.8% 30.6% 24.9% 18.7% 43.6% 1.0% 100.0% 2.6 1785 0.1 -18.8%
7-9/2013 3 3060 1803 65.9% 3.6% 22.5% 26.1% 26.4% 25.1% 21.0% 46.2% 1.3% 100.0% 2.6 1776 0.1 -20.0%
10-12/2013 3 3062 1925 68.9% 2.8% 21.0% 23.8% 23.9% 26.3% 24.7% 51.0% 1.3% 100.0% 2.5 1897 0.1 -27.2%
1-3/2014 3 3075 1718 68.1% 3.3% 23.7% 27.0% 28.3% 24.3% 18.5% 42.9% 1.8% 100.0% 2.7 1684 0.1 -15.8%
4-6/2014 3 3043 1946 67.2% 4.4% 23.7% 28.1% 25.4% 24.8% 19.9% 44.7% 1.8% 100.0% 2.7 1910 0.1 -16.7%
7-9/2014 3 3041 1916 66.2% 4.1% 22.6% 26.7% 26.8% 22.5% 22.0% 44.5% 2.0% 100.0% 2.6 1875 0.1 -17.7%
10-12/2014 3 3061 1873 67.3% 5.4% 24.5% 30.0% 25.0% 19.5% 24.8% 44.2% 0.8% 100.0% 2.7 1859 0.1 -14.3%
1-3/2015 3 3042 1835 67.3% 4.8% 19.5% 24.3% 26.3% 21.9% 25.8% 47.6% 1.7% 100.0% 2.5 1801 0.1 -23.3%
4-6/2015 3 3171 2014 66.6% 6.5% 25.0% 31.5% 27.2% 17.8% 21.8% 39.7% 1.6% 100.0% 2.8 1982 0.1 -8.1%
7-9/2015 3 3033 1859 65.2% 5.0% 19.4% 24.3% 27.2% 22.9% 24.5% 47.4% 1.1% 100.0% 2.6 1840 0.1 -23.1%
10-12/2015 2 2028 1136 66.6% 3.1% 22.1% 25.2% 27.1% 21.2% 25.0% 46.2% 1.5% 100.0% 2.6 1119 0.1 -21.0%