調查日期
Date of survey 半年結調查次數
Number of Surveys(Half-yearly) 半年結樣本人數
Total Sample(Half-yearly) 半年結次樣本人數
Sub-sample(Half-yearly) 半年結回應率
Response Rate(Half-yearly) 非常滿意
Very positive 幾滿意
Quite positive 滿意
Positive 一半半
Half-half 幾唔滿意
Quite negative 非常唔滿意
Very negative 唔滿意
Negative 唔知/ 難講
DK/HS 總數
Total 平均量值*
Mean value* 基數
Base 樣本平均標準誤差
Standard Error of Mean 淨值
Net Value
7-12/1997 6 3181 3181 43.4% 0.9% 27.6% 28.6% 29.7% 24.4% 4.0% 28.4% 13.4% 100.0% 3.0 2744 0.1 0.2%
1-6/1998 3 1553 1553 49.2% 1.0% 29.7% 30.7% 32.4% 24.4% 4.2% 28.6% 8.4% 100.0% 3.0 1418 0.1 2.1%
7-12/1998 6 3148 3148 42.9% 1.0% 35.0% 36.0% 32.3% 20.2% 5.0% 25.1% 6.6% 100.0% 3.1 2931 0.1 10.9%
1-6/1999 6 3147 3147 49.9% 0.8% 31.1% 31.9% 32.4% 23.5% 5.1% 28.5% 7.2% 100.0% 3.0 2913 0.1 3.3%
7-12/1999 6 3205 3205 48.2% 1.9% 29.2% 31.2% 26.8% 24.8% 9.7% 34.5% 7.6% 100.0% 2.9 2955 0.1 -3.4%
1-6/2000 6 4240 4240 53.9% 1.1% 28.8% 29.8% 30.1% 24.5% 7.9% 32.4% 7.6% 100.0% 2.9 3903 0.1 -2.6%
7-12/2000 3 3158 3158 53.7% 1.7% 25.2% 26.9% 26.3% 26.8% 10.5% 37.4% 9.4% 100.0% 2.8 2852 0.1 -10.4%
1-6/2001 3 3152 3152 58.8% 1.1% 27.5% 28.6% 30.0% 24.9% 8.1% 33.1% 8.4% 100.0% 2.9 2870 0.1 -4.5%
7-12/2001 3 3203 3203 67.7% 1.0% 28.2% 29.2% 30.8% 24.8% 7.3% 32.1% 7.9% 100.0% 2.9 2941 0.1 -2.9%
1-6/2002 3 3132 3132 64.1% 1.5% 35.3% 36.8% 26.9% 23.0% 5.6% 28.6% 7.7% 100.0% 3.0 2890 0.1 8.2%
7-12/2002 3 3188 3188 67.3% 1.4% 29.7% 31.1% 26.4% 25.6% 9.0% 34.7% 7.8% 100.0% 2.9 2934 0.1 -3.5%
1-6/2003 3 3184 3184 67.6% 2.3% 28.6% 30.9% 22.3% 25.7% 14.3% 40.0% 6.8% 100.0% 2.8 2962 0.1 -9.1%
7-12/2003 2 2090 2090 64.6% 2.9% 23.3% 26.2% 23.0% 27.5% 18.4% 45.8% 5.1% 100.0% 2.6 1977 0.1 -19.7%
1-6/2004 2 2085 2085 63.3% 3.5% 22.9% 26.3% 25.5% 26.3% 16.7% 43.0% 5.3% 100.0% 2.7 1962 0.1 -16.7%
7-12/2004 2 2016 2016 62.0% 4.9% 25.3% 30.2% 27.8% 25.5% 12.2% 37.7% 4.3% 100.0% 2.8 1923 0.1 -7.5%
1-6/2005 2 2015 2015 65.9% 5.8% 32.4% 38.2% 27.1% 19.9% 9.5% 29.4% 5.3% 100.0% 3.1 1905 0.1 8.8%
7-12/2005 2 2031 2031 63.8% 6.5% 39.4% 45.9% 30.8% 12.6% 4.8% 17.4% 5.9% 100.0% 3.3 1905 0.1 28.6%
1-6/2006 2 2022 2022 58.8% 8.1% 42.6% 50.8% 28.1% 12.7% 4.1% 16.8% 4.3% 100.0% 3.4 1931 0.1 34.0%
7-12/2006 2 2029 2029 61.2% 5.5% 39.9% 45.4% 32.7% 14.5% 4.5% 19.0% 2.9% 100.0% 3.3 1969 0.1 26.4%
1-6/2007 2 2013 2013 64.4% 7.8% 42.1% 49.9% 29.0% 13.3% 4.6% 17.9% 3.2% 100.0% 3.4 1946 0.1 32.0%
7-12/2007 2 2027 2027 65.8% 6.5% 44.9% 51.4% 26.2% 13.1% 5.0% 18.2% 4.3% 100.0% 3.4 1939 0.1 33.2%
1-6/2008 2 2029 2029 68.0% 6.5% 39.6% 46.1% 29.5% 14.8% 5.6% 20.4% 4.0% 100.0% 3.3 1948 0.1 25.7%
7-12/2008 2 2008 2008 67.7% 6.0% 39.6% 45.6% 28.0% 15.9% 5.7% 21.6% 4.7% 100.0% 3.3 1909 0.1 24.0%
1-6/2009 2 2031 2031 67.1% 6.0% 36.6% 42.6% 29.6% 17.0% 8.5% 25.5% 2.4% 100.0% 3.1 1981 0.1 17.1%
7-12/2009 2 2004 2004 67.9% 5.7% 37.9% 43.7% 25.1% 17.9% 10.7% 28.6% 2.6% 100.0% 3.1 1951 0.1 15.1%
1-6/2010 2 2021 2021 68.0% 6.7% 33.3% 40.1% 19.6% 22.9% 14.4% 37.3% 3.0% 100.0% 2.9 1959 0.1 2.7%
7-12/2010 2 2027 2027 66.3% 5.3% 40.6% 45.9% 26.0% 17.4% 8.2% 25.6% 2.5% 100.0% 3.2 1974 0.1 20.3%
1-6/2011 2 2042 1172 65.9% 4.1% 31.5% 35.6% 27.7% 20.4% 13.5% 34.0% 2.7% 100.0% 2.9 1124 0.1 1.6%
7-12/2011 2 2036 1020 65.7% 3.8% 25.5% 29.3% 25.2% 27.9% 14.4% 42.3% 3.2% 100.0% 2.8 985 0.1 -13.0%
1-6/2012 2 2068 1065 66.2% 4.4% 33.9% 38.3% 23.3% 22.6% 12.7% 35.3% 3.0% 100.0% 2.9 1033 0.1 3.1%
7-12/2012 2 2050 1256 66.8% 4.4% 27.5% 31.8% 22.3% 23.5% 16.4% 39.8% 6.0% 100.0% 2.8 1178 0.1 -8.0%
1-6/2013 2 2043 1369 67.6% 4.1% 25.1% 29.2% 23.8% 24.0% 18.9% 42.9% 4.1% 100.0% 2.7 1310 0.1 -13.7%
7-12/2013 2 2031 1156 66.2% 5.3% 27.8% 33.1% 20.1% 24.2% 18.0% 42.2% 4.6% 100.0% 2.8 1101 0.1 -9.1%
1-6/2014 2 2048 1268 68.6% 5.7% 24.8% 30.5% 16.6% 23.8% 24.5% 48.3% 4.6% 100.0% 2.6 1207 0.1 -17.8%
7-12/2014 2 2027 1261 65.9% 6.8% 24.9% 31.7% 20.0% 20.5% 23.7% 44.2% 4.0% 100.0% 2.7 1206 0.1 -12.5%
1-6/2015 2 2048 1336 68.2% 8.4% 23.3% 31.7% 20.2% 17.7% 26.1% 43.8% 4.3% 100.0% 2.7 1206 0.1 -12.0%
7-12/2015 1 1018 560 64.0% 7.1% 22.7% 29.8% 19.7% 20.1% 26.9% 47.0% 3.5% 100.0% 2.6 541 0.1 -17.2%