調查年份<br>Year of Survey	 年結調查次數<br>Number of Survey<br>(yearly)	年結成功樣本<br>Successful Sample<br>(yearly)	年結回應率<br>Response Rate<br>(yearly average)	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	淨值<br/>Net Value
1993	1	600	55.0%	10.6%	59.0%	69.7%	20.0%	6.2%	0.6%	6.8%	3.5%	100.0%	62.8%
1994	6	3157	56.5%	7.5%	61.1%	68.6%	20.5%	7.1%	0.4%	7.5%	3.4%	100.0%	61.0%
1995	6	3284	53.3%	6.0%	57.8%	63.8%	22.4%	8.0%	1.0%	9.0%	4.8%	100.0%	54.8%
1996	6	3223	49.9%	6.2%	62.8%	69.0%	19.8%	6.8%	0.5%	7.3%	3.9%	100.0%	61.7%
1997	3	1605	42.8%	6.8%	65.5%	72.3%	17.1%	7.0%	0.1%	7.1%	3.6%	100.0%	65.2%
2000	1	1031	60.3%	3.3%	58.0%	61.2%	26.4%	6.3%	0.5%	6.8%	5.5%	100.0%	54.5%
2001	2	2133	68.3%	3.6%	61.4%	65.0%	27.1%	4.0%	0.4%	4.4%	3.5%	100.0%	60.7%
2002	2	2045	63.3%	3.9%	62.6%	66.4%	23.6%	4.4%	0.5%	4.9%	5.1%	100.0%	61.5%
2003	2	2025	64.8%	9.3%	63.3%	72.6%	19.7%	3.7%	0.4%	4.0%	3.7%	100.0%	68.6%
2004	2	2032	64.0%	12.2%	58.9%	71.1%	22.3%	3.6%	0.6%	4.3%	2.4%	100.0%	66.8%
2005	2	2021	66.2%	13.7%	59.3%	73.0%	19.6%	3.7%	0.7%	4.4%	3.0%	100.0%	68.6%
2006	2	2025	59.7%	11.0%	62.7%	73.7%	21.4%	2.5%	0.4%	2.8%	2.1%	100.0%	70.9%
2007	1	1016	69.5%	11.0%	64.6%	75.6%	19.2%	3.0%	0.4%	3.4%	1.8%	100.0%	72.3%
2008	2	2015	68.2%	11.1%	60.6%	71.7%	23.7%	2.6%	0.5%	3.1%	1.6%	100.0%	68.6%
2009	2	2012	68.6%	10.5%	58.7%	69.1%	24.8%	3.2%	1.5%	4.6%	1.4%	100.0%	64.5%
2010	2	2031	67.5%	11.6%	62.0%	73.6%	19.7%	4.2%	1.1%	5.3%	1.3%	100.0%	68.3%
2011	2	1084	66.1%	8.6%	57.8%	66.4%	22.7%	8.2%	1.4%	9.5%	1.4%	100.0%	56.8%
2012	2	1188	66.8%	10.0%	59.8%	69.8%	22.2%	4.8%	1.2%	6.0%	2.1%	100.0%	63.8%
2013	2	1184	67.9%	7.6%	53.2%	60.9%	24.9%	9.7%	2.5%	12.2%	2.1%	100.0%	48.7%
2014	2	1199	67.9%	8.0%	49.7%	57.7%	23.0%	13.0%	3.3%	16.3%	3.0%	100.0%	41.4%
2015	2	1243	65.4%	6.9%	43.9%	50.8%	31.4%	9.7%	5.5%	15.1%	2.7%	100.0%	35.6%