調查日期<br>Date of Survey	半年結樣本人數<br>Total Sample<br>(Half-yearly Average)	回應率<br>Response rate	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣樣本平均標準誤差<br>Standard Error of Mean	淨值<br/>Net Value
7-12/1993	600	55.0%	10.6%	59.0%	69.7%	20.0%	6.2%	0.6%	6.8%	3.5%	100.0%	-	-	-	62.8%
1-6/1994	1551	59.6%	8.9%	58.1%	67.0%	21.1%	7.0%	0.4%	7.4%	4.5%	100.0%	-	-	-	59.6%
7-12/1994	1606	53.4%	6.1%	64.1%	70.2%	19.8%	7.2%	0.5%	7.7%	2.3%	100.0%	-	-	-	62.5%
1-6/1995	1644	51.9%	7.6%	56.3%	63.9%	23.3%	7.4%	1.0%	8.4%	4.4%	100.0%	-	-	-	55.5%
7-12/1995	1640	54.7%	4.4%	59.4%	63.8%	21.5%	8.6%	1.0%	9.6%	5.1%	100.0%	-	-	-	54.2%
1-6/1996	1645	55.7%	7.4%	60.8%	68.3%	21.0%	6.3%	0.5%	6.8%	4.0%	100.0%	-	-	-	61.5%
7-12/1996	1578	44.1%	5.0%	64.8%	69.8%	18.5%	7.4%	0.4%	7.8%	3.9%	100.0%	-	-	-	61.9%
1-6/1997	1605	42.8%	6.8%	65.5%	72.3%	17.1%	7.0%	0.1%	7.1%	3.6%	100.0%	-	-	-	65.2%
7-12/1997	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/1998	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/1998	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/1999	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/1999	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/2000	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/2000	1031	60.3%	3.3%	58.0%	61.2%	26.4%	6.3%	0.5%	6.8%	5.5%	100.0%	3.6	971	0.1	54.5%
1-6/2001	1082	73.1%	2.8%	59.8%	62.5%	29.7%	3.6%	0.6%	4.2%	3.5%	100.0%	3.6	545	0.1	58.3%
7-12/2001	1051	63.5%	4.4%	63.1%	67.5%	24.4%	4.4%	0.2%	4.6%	3.5%	100.0%	3.7	1015	0.1	63.0%
1-6/2002	1017	63.5%	4.9%	61.9%	66.8%	24.4%	3.4%	0.3%	3.8%	5.1%	100.0%	3.7	959	0.1	63.0%
7-12/2002	1028	63.0%	2.9%	63.2%	66.1%	22.8%	5.3%	0.7%	6.0%	5.1%	100.0%	3.7	975	0.1	60.1%
1-6/2003	1021	68.9%	8.2%	65.9%	74.1%	17.5%	3.6%	0.5%	4.1%	4.2%	100.0%	3.8	977	0.1	70.0%
7-12/2003	1004	60.8%	10.5%	60.7%	71.2%	21.8%	3.7%	0.3%	3.9%	3.1%	100.0%	3.8	969	0.1	67.2%
1-6/2004	1022	64.4%	11.6%	60.3%	71.9%	22.4%	2.5%	0.9%	3.3%	2.4%	100.0%	3.8	994	0.1	68.5%
7-12/2004	1010	63.6%	12.9%	57.4%	70.3%	22.2%	4.7%	0.4%	5.2%	2.4%	100.0%	3.8	984	0.1	65.1%
1-6/2005	1012	66.7%	12.5%	62.0%	74.6%	18.9%	3.0%	0.7%	3.7%	2.9%	100.0%	3.9	983	0.1	70.9%
7-12/2005	1009	65.6%	14.8%	56.6%	71.5%	20.2%	4.5%	0.8%	5.2%	3.1%	100.0%	3.8	978	0.1	66.2%
1-6/2006	1015	59.5%	9.6%	64.1%	73.7%	22.6%	2.1%	0.1%	2.2%	1.5%	100.0%	3.8	1000	0.1	71.5%
7-12/2006	1010	59.9%	12.4%	61.3%	73.7%	20.2%	2.8%	0.6%	3.5%	2.7%	100.0%	3.8	983	0.1	70.2%
1-6/2007	1016	69.5%	11.0%	64.6%	75.6%	19.2%	3.0%	0.4%	3.4%	1.8%	100.0%	3.8	994	0.1	72.3%
7-12/2007	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/2008	1011	68.6%	10.5%	61.4%	71.9%	24.1%	2.4%	0.5%	2.9%	1.1%	100.0%	3.8	1000	0.1	69.1%
7-12/2008	1004	67.7%	11.6%	59.8%	71.4%	23.3%	2.8%	0.5%	3.3%	2.1%	100.0%	3.8	983	0.1	68.1%
1-6/2009	1010	67.5%	12.6%	59.7%	72.3%	22.7%	2.6%	1.0%	3.6%	1.4%	100.0%	3.8	995	0.1	68.7%
7-12/2009	1002	69.7%	8.4%	57.6%	66.0%	27.0%	3.7%	1.9%	5.6%	1.4%	100.0%	3.7	987	0.1	60.4%
1-6/2010	1020	69.8%	12.0%	61.2%	73.2%	19.2%	5.0%	1.6%	6.6%	1.0%	100.0%	3.8	1010	0.1	66.5%
7-12/2010	1011	65.3%	11.2%	62.8%	74.1%	20.2%	3.5%	0.6%	4.1%	1.6%	100.0%	3.8	994	0.1	70.0%
1-6/2011	533	66.0%	7.9%	61.8%	69.6%	19.5%	9.0%	0.9%	9.9%	1.0%	100.0%	3.7	528	0.1	59.7%
7-12/2011	551	66.2%	9.3%	53.8%	63.1%	25.8%	7.3%	1.8%	9.2%	1.8%	100.0%	3.6	541	0.1	53.9%
1-6/2012	654	65.8%	9.1%	64.4%	73.5%	19.1%	5.5%	0.8%	6.2%	1.1%	100.0%	3.8	644	0.1	67.3%
7-12/2012	534	67.8%	10.9%	55.2%	66.1%	25.3%	4.1%	1.6%	5.7%	3.0%	100.0%	3.7	517	0.1	60.3%
1-6/2013	646	66.8%	8.6%	52.9%	61.5%	26.1%	7.4%	2.3%	9.7%	2.7%	100.0%	3.6	627	0.1	51.8%
7-12/2013	538	68.9%	6.7%	53.5%	60.2%	23.7%	12.0%	2.7%	14.6%	1.4%	100.0%	3.5	531	0.1	45.6%
1-6/2014	557	68.1%	9.4%	51.5%	60.9%	16.5%	16.4%	3.3%	19.7%	2.8%	100.0%	3.5	541	0.1	41.2%
7-12/2014	642	67.7%	6.5%	48.0%	54.5%	29.4%	9.5%	3.4%	12.9%	3.2%	100.0%	3.5	621	0.1	41.6%
1-6/2015	611	69.1%	7.2%	43.0%	50.2%	33.4%	8.6%	5.2%	13.8%	2.5%	100.0%	3.4	595	0.0	36.3%
7-12/2015	632	61.8%	6.7%	44.7%	51.4%	29.4%	10.7%	5.8%	16.4%	2.8%	100.0%	3.4	615	0.1	35.0%