調查年份
Year of Survey 年結調查次數
Number of Survey
(yearly) 年結成功樣本
Successful Sample
(yearly) 年結回應率
Response Rate
(yearly average) 非常滿意
Very satisfied 幾滿意
Quite satisfied 滿意
Satisfied 一半半
Half-half 幾唔滿意
Not quite satisfied 非常不滿
Very dissatisfied 不滿意
Dissatisfied 唔知/難講
DK/HS 合計
Total 淨值
Net Value
1997 3 1565 44.5% 4.1% 63.3% 67.4% 13.9% 14.2% 0.8% 15.0% 3.8% 100.0% 52.4%
1998 6 3159 47.1% 3.2% 61.7% 64.9% 18.1% 12.9% 1.3% 14.2% 2.8% 100.0% 50.7%
1999 6 3233 51.2% 6.4% 59.6% 66.0% 18.7% 10.8% 1.3% 12.1% 3.1% 100.0% 53.9%
2000 5 4235 53.6% 4.5% 54.0% 58.5% 21.9% 12.9% 1.9% 14.7% 4.8% 100.0% 43.7%
2001 4 4188 69.5% 3.3% 54.1% 57.4% 22.3% 14.3% 1.4% 15.7% 4.6% 100.0% 41.7%
2002 4 4086 63.4% 5.0% 56.0% 61.0% 19.9% 12.8% 1.7% 14.5% 4.5% 100.0% 46.5%
2003 4 4184 66.4% 7.5% 57.3% 64.8% 20.5% 9.8% 1.8% 11.7% 3.1% 100.0% 53.1%
2004 4 4048 63.8% 7.7% 45.1% 52.8% 27.6% 12.5% 4.2% 16.7% 3.0% 100.0% 36.0%
2005 4 4045 63.2% 8.4% 47.6% 56.0% 28.8% 9.9% 2.1% 12.0% 3.3% 100.0% 44.1%
2006 2 2051 60.4% 12.5% 48.5% 60.9% 25.9% 8.5% 3.0% 11.6% 1.6% 100.0% 49.4%
2007 2 2017 63.0% 12.7% 54.8% 67.5% 19.6% 9.2% 2.4% 11.7% 1.3% 100.0% 55.8%
2008 2 2015 68.2% 14.9% 59.1% 74.0% 16.3% 6.3% 1.9% 8.1% 1.6% 100.0% 65.8%
2009 2 2012 68.6% 15.6% 58.9% 74.6% 15.7% 6.4% 2.0% 8.4% 1.3% 100.0% 66.2%
2010 2 2031 67.5% 13.8% 58.1% 71.9% 14.6% 10.2% 2.0% 12.1% 1.3% 100.0% 59.7%
2011 2 1090 66.1% 11.9% 51.2% 63.2% 18.3% 14.4% 2.4% 16.8% 1.7% 100.0% 46.4%
2012 2 1179 66.8% 9.9% 51.9% 61.8% 16.9% 14.8% 4.5% 19.3% 2.0% 100.0% 42.5%
2013 2 1280 67.9% 9.5% 43.4% 52.9% 19.3% 18.0% 7.8% 25.8% 2.0% 100.0% 27.1%
2014 2 1164 67.9% 11.3% 39.8% 51.1% 18.3% 18.4% 10.2% 28.6% 2.0% 100.0% 22.5%
2015 2 1322 65.4% 10.7% 35.4% 46.1% 22.6% 19.1% 9.9% 29.0% 2.2% 100.0% 17.1%