調查日期
Date of Survey 樣本人數
Total Sample 回應率
Response rate 非常滿意
Very satisfied 幾滿意
Quite satisfied 滿意
Satisfied 一半半
Half-half 幾唔滿意
Not quite satisfied 非常不滿
Very dissatisfied 不滿意
Dissatisfied 唔知/難講
DK/HS 合計
Total 平均量值*
Mean value* 基數
Base 樣本平均標準誤差
Standard Error of Mean 淨值
Net Value
9-10/9/1997 518 43.0% 3.1% 75.3% 78.4% 7.7% 9.3% 0.4% 9.7% 4.3% 100.0% 3.7 496 0.1 68.7%
14-15/10/1997 517 46.6% 3.8% 55.6% 59.5% 14.8% 18.9% 1.5% 20.5% 5.3% 100.0% 3.4 490 0.1 39.0%
18/11/1997 530 43.9% 5.3% 59.0% 64.3% 19.2% 14.4% 0.4% 14.8% 1.7% 100.0% 3.6 521 0.1 49.5%
19/1/1998 512 47.7% 1.6% 61.0% 62.6% 16.5% 16.7% 1.6% 18.3% 2.6% 100.0% 3.5 499 0.1 44.3%
10/3/1998 552 44.5% 3.4% 66.8% 70.3% 14.5% 12.0% 1.3% 13.2% 2.0% 100.0% 3.6 540 0.1 57.1%
19/5/1998 530 56.0% 3.3% 54.0% 57.3% 21.4% 13.4% 2.4% 15.8% 5.4% 100.0% 3.4 498 0.1 41.5%
21/7/1998 553 47.0% 1.5% 61.8% 63.4% 19.7% 11.4% 1.3% 12.7% 4.2% 100.0% 3.5 530 0.1 50.6%
15/9/1998 510 42.5% 6.1% 62.0% 68.1% 18.8% 10.9% 0.8% 11.7% 1.4% 100.0% 3.6 503 0.1 56.4%
17-18/11/1998 502 45.0% 3.5% 64.3% 67.7% 17.6% 12.7% 0.6% 13.3% 1.3% 100.0% 3.6 493 0.1 54.4%
19-20/1/1999 510 54.2% 4.6% 61.0% 65.5% 20.7% 11.2% 0.6% 11.8% 2.0% 100.0% 3.6 500 0.1 53.8%
18/3/1999 530 55.4% 3.1% 64.4% 67.6% 18.8% 10.4% 1.2% 11.5% 2.1% 100.0% 3.6 519 0.1 56.0%
18/5/1999 518 48.0% 4.8% 61.6% 66.4% 18.9% 11.4% 1.2% 12.6% 2.1% 100.0% 3.6 506 0.1 53.9%
16-19/7/1999 553 52.8% 7.5% 56.9% 64.4% 18.5% 12.6% 2.0% 14.6% 2.5% 100.0% 3.6 537 0.1 49.8%
7-8/9/1999 550 46.7% 8.6% 66.6% 75.1% 11.6% 8.7% 0.2% 8.9% 4.4% 100.0% - - - 66.2%
16-22/11/1999 572 50.1% 9.8% 47.3% 57.0% 23.9% 10.6% 2.8% 13.4% 5.6% 100.0% 3.5 536 0.1 43.6%
21-24/1/2000 537 56.1% 4.9% 51.2% 56.1% 25.8% 8.3% 1.9% 10.1% 8.0% 100.0% 3.5 493 0.1 45.9%
6-7/3/2000 530 62.8% 3.9% 59.2% 63.1% 19.9% 12.5% 1.3% 13.8% 3.2% 100.0% 3.5 509 0.1 49.3%
23-25/5/2000 1053 46.9% 3.7% 51.8% 55.5% 25.4% 14.3% 2.0% 16.3% 2.8% 100.0% 3.4 1022 0.1 39.2%
8-12/8/2000 1059 52.8% 5.6% 53.5% 59.2% 17.4% 15.8% 2.1% 17.9% 5.6% 100.0% 3.5 1000 0.1 41.3%
23-27/11/2000 1056 49.5% 4.4% 54.2% 58.5% 21.3% 13.5% 2.1% 15.6% 4.6% 100.0% 3.5 1004 0.1 42.9%
5-13/2/2001 1061 61.4% 3.5% 46.5% 50.0% 20.7% 19.5% 2.1% 21.6% 7.8% 100.0% 3.3 976 0.1 28.4%
25-29/5/2001 1055 69.4% 4.2% 53.6% 57.8% 24.7% 12.7% 1.6% 14.3% 3.2% 100.0% 3.5 1020 0.1 43.5%
1-3/8/2001 1015 80.0% 2.5% 58.1% 60.6% 21.1% 13.0% 1.0% 14.0% 4.3% 100.0% 3.5 968 0.1 46.6%
15-20/11/2001 1057 67.0% 3.0% 58.3% 61.3% 22.8% 11.8% 1.1% 12.9% 3.0% 100.0% 3.5 1022 0.1 48.4%
4-6/2/2002 1001 56.9% 7.2% 60.7% 67.9% 16.6% 10.4% 0.9% 11.2% 4.3% 100.0% 3.7 958 0.1 56.7%
14-16/5/2002 1009 63.6% 3.1% 55.0% 58.1% 21.3% 14.2% 1.5% 15.7% 5.0% 100.0% 3.5 959 0.1 42.4%
14-19/8/2002 1018 68.0% 2.3% 53.7% 56.0% 22.3% 15.0% 1.5% 16.5% 5.3% 100.0% 3.4 963 0.1 39.5%
13-20/11/2002 1058 65.2% 7.5% 54.7% 62.2% 19.4% 11.7% 3.1% 14.7% 3.6% 100.0% 3.5 1018 0.1 47.5%
14-18/2/2003 1045 68.3% 6.1% 58.6% 64.8% 17.6% 11.8% 2.3% 14.1% 3.6% 100.0% 3.6 1008 0.1 50.6%
15-20/5/2003 1067 65.1% 10.5% 63.0% 73.5% 14.1% 7.8% 2.0% 9.8% 2.6% 100.0% 3.7 1038 0.1 63.7%
11-12/8/2003 1010 68.7% 6.2% 59.3% 65.5% 19.4% 9.1% 1.7% 10.8% 4.3% 100.0% 3.6 964 0.1 54.7%
10-12/11/2003 1062 63.4% 7.2% 48.2% 55.4% 31.0% 10.5% 1.4% 11.9% 1.8% 100.0% 3.5 1042 0.1 43.5%
9-14/2/2004 1008 66.0% 6.7% 52.2% 58.8% 26.2% 10.4% 1.8% 12.1% 2.8% 100.0% 3.5 978 0.1 46.7%
10-13/5/2004 1021 61.9% 8.2% 42.7% 50.9% 23.4% 15.7% 6.9% 22.6% 3.2% 100.0% 3.3 988 0.1 28.3%
9-16/8/2004 1019 62.9% 9.7% 41.7% 51.4% 25.9% 13.7% 5.4% 19.1% 3.6% 100.0% 3.4 980 0.1 32.3%
8-11/11/2004 1000 64.5% 6.1% 43.7% 49.9% 34.8% 10.3% 2.7% 13.1% 2.2% 100.0% 3.4 978 0.1 36.8%
14-16/2/2005 1024 65.2% 9.4% 48.5% 57.9% 27.5% 9.5% 2.2% 11.6% 2.9% 100.0% 3.6 994 0.1 46.3%
9-12/5/2005 1004 62.6% 7.1% 48.9% 56.0% 28.7% 9.0% 1.8% 10.8% 4.5% 100.0% 3.5 958 0.1 45.2%
5-9/8/2005 1001 61.0% 8.6% 44.8% 53.4% 30.5% 10.8% 2.5% 13.3% 2.8% 100.0% 3.5 972 0.1 40.1%
9-13/11/2005 1016 64.1% 8.7% 48.1% 56.8% 28.3% 10.3% 1.9% 12.2% 2.8% 100.0% 3.5 988 0.1 44.7%
3-7/4/2006 1029 59.5% 13.9% 48.6% 62.4% 25.1% 7.9% 2.8% 10.7% 1.8% 100.0% 3.6 1010 0.1 51.8%
3-6/10/2006 1022 61.3% 11.1% 48.4% 59.4% 26.7% 9.2% 3.2% 12.5% 1.4% 100.0% 3.6 1007 0.1 47.0%
2-10/4/2007 1009 60.6% 11.1% 54.4% 65.4% 20.5% 10.2% 2.7% 12.8% 1.3% 100.0% 3.6 995 0.1 52.6%
2-5/10/2007 1008 65.4% 14.2% 55.2% 69.5% 18.6% 8.3% 2.2% 10.5% 1.4% 100.0% 3.7 994 0.1 59.0%
9-11/4/2008 1011 68.6% 15.4% 57.8% 73.2% 16.7% 6.3% 2.0% 8.3% 1.8% 100.0% 3.8 992 0.1 64.8%
17-21/10/2008 1004 67.7% 14.4% 60.4% 74.8% 16.0% 6.2% 1.7% 7.9% 1.3% 100.0% 3.8 989 0.1 66.8%
6-9/4/2009 1010 67.5% 13.2% 60.6% 73.8% 17.4% 5.8% 1.6% 7.4% 1.3% 100.0% 3.8 994 0.1 66.4%
7-13/9/2009 1002 69.7% 18.1% 57.2% 75.3% 14.1% 6.9% 2.5% 9.3% 1.3% 100.0% 3.8 989 0.1 65.9%
15-25/4/2010 1020 69.8% 15.4% 55.1% 70.5% 14.8% 11.6% 2.0% 13.6% 1.1% 100.0% 3.7 1009 0.1 56.9%
7-11/9/2010 1011 65.3% 12.1% 61.1% 73.2% 14.5% 8.7% 1.9% 10.7% 1.6% 100.0% 3.7 995 0.1 62.6%
11-18/4/2011 566 66.0% 14.1% 54.1% 68.1% 17.4% 12.5% 0.8% 13.3% 1.2% 100.0% 3.7 558 0.1 54.9%
5-10/9/2011 524 66.2% 9.8% 48.4% 58.2% 19.3% 16.3% 4.0% 20.3% 2.2% 100.0% 3.4 512 0.1 37.9%
10-18/4/2012 651 65.8% 8.4% 60.9% 69.3% 15.4% 11.1% 3.1% 14.2% 1.0% 100.0% 3.6 644 0.1 55.1%
8-18/10/2012 528 67.8% 11.5% 42.9% 54.3% 18.3% 18.5% 5.9% 24.4% 3.0% 100.0% 3.4 512 0.1 29.9%
28-31/5/2013 688 66.8% 9.2% 44.2% 53.3% 20.8% 17.9% 5.7% 23.6% 2.2% 100.0% 3.3 670 0.1 29.7%
28-31/10/2013 592 68.9% 9.9% 42.7% 52.6% 17.7% 18.1% 9.9% 28.0% 1.7% 100.0% 3.2 582 0.1 24.5%
7-10/4/2014 557 68.1% 8.3% 39.1% 47.4% 18.2% 19.6% 12.5% 32.1% 2.3% 100.0% 3.1 544 0.1 15.3%
23-30/9/2014 606 67.7% 14.3% 40.5% 54.7% 18.4% 17.3% 7.9% 25.2% 1.7% 100.0% 3.4 596 0.1 29.6%
13-16/4/2015 618 69.1% 9.8% 35.9% 45.7% 23.5% 19.5% 9.2% 28.8% 2.0% 100.0% 3.2 605 0.1 16.9%
24-30/9/2015 704 61.8% 11.7% 34.9% 46.6% 21.7% 18.7% 10.6% 29.3% 2.4% 100.0% 3.2 687 0.1 17.3%