調查日期
Date of Survey 半年結樣本人數
Total Sample
(Half-yearly Average) 回應率
Response rate 非常滿意
Very satisfied 幾滿意
Quite satisfied 滿意
Satisfied 一半半
Half-half 幾唔滿意
Not quite satisfied 非常不滿
Very dissatisfied 不滿意
Dissatisfied 唔知/難講
DK/HS 合計
Total 平均量值*
Mean value* 基數
Base 樣本平均標準誤差
Standard Error of Mean 淨值
Net Value
7-12/1997 1565 44.5% 4.1% 63.3% 67.4% 13.9% 14.2% 0.8% 15.0% 3.8% 100.0% 3.6 1506 0.1 52.4%
1-6/1998 1594 49.4% 2.8% 60.6% 63.4% 17.5% 14.0% 1.7% 15.8% 3.3% 100.0% 3.5 1537 0.1 47.6%
7-12/1998 1565 44.8% 3.7% 62.7% 66.4% 18.7% 11.7% 0.9% 12.6% 2.3% 100.0% 3.6 1526 0.1 53.8%
1-6/1999 1558 52.5% 4.2% 62.3% 66.5% 19.5% 11.0% 1.0% 12.0% 2.1% 100.0% 3.6 1525 0.1 54.5%
7-12/1999 1675 49.9% 8.6% 56.9% 65.5% 18.0% 10.7% 1.7% 12.3% 4.1% 100.0% 3.6 1074 0.1 53.2%
1-6/2000 2120 55.3% 4.1% 54.1% 58.2% 23.7% 11.7% 1.7% 13.4% 4.7% 100.0% 3.5 2025 0.1 44.8%
7-12/2000 2115 51.2% 5.0% 53.9% 58.9% 19.3% 14.7% 2.1% 16.7% 5.1% 100.0% 3.5 2004 0.1 42.1%
1-6/2001 2116 65.4% 3.9% 50.0% 53.9% 22.7% 16.1% 1.8% 17.9% 5.5% 100.0% 3.4 1997 0.1 36.0%
7-12/2001 2072 73.5% 2.7% 58.2% 61.0% 22.0% 12.4% 1.1% 13.5% 3.6% 100.0% 3.5 1991 0.1 47.5%
1-6/2002 2010 60.3% 5.1% 57.9% 63.0% 18.9% 12.3% 1.2% 13.4% 4.6% 100.0% 3.6 1917 0.1 49.6%
7-12/2002 2076 66.6% 4.9% 54.2% 59.1% 20.8% 13.3% 2.3% 15.6% 4.4% 100.0% 3.5 1982 0.1 43.5%
1-6/2003 2112 66.7% 8.3% 60.8% 69.1% 15.8% 9.8% 2.1% 12.0% 3.1% 100.0% 3.7 2045 0.1 57.2%
7-12/2003 2072 66.1% 6.7% 53.8% 60.5% 25.2% 9.8% 1.6% 11.4% 3.0% 100.0% 3.6 2006 0.1 49.1%
1-6/2004 2029 64.0% 7.4% 47.5% 54.9% 24.8% 13.0% 4.3% 17.3% 3.0% 100.0% 3.4 1965 0.1 37.5%
7-12/2004 2019 63.7% 7.9% 42.7% 50.6% 30.4% 12.0% 4.1% 16.1% 2.9% 100.0% 3.4 1957 0.1 34.6%
1-6/2005 2028 63.9% 8.2% 48.7% 57.0% 28.1% 9.2% 2.0% 11.2% 3.7% 100.0% 3.5 1953 0.1 45.8%
7-12/2005 2017 62.5% 8.6% 46.5% 55.1% 29.4% 10.5% 2.2% 12.7% 2.8% 100.0% 3.5 1960 0.1 42.4%
1-6/2006 1029 59.5% 13.9% 48.6% 62.4% 25.1% 7.9% 2.8% 10.7% 1.8% 100.0% 3.6 1010 0.1 51.8%
7-12/2006 1022 61.3% 11.1% 48.4% 59.4% 26.7% 9.2% 3.2% 12.5% 1.4% 100.0% 3.6 1007 0.1 47.0%
1-6/2007 1009 60.6% 11.1% 54.4% 65.4% 20.5% 10.2% 2.7% 12.8% 1.3% 100.0% 3.6 995 0.1 52.6%
7-12/2007 1008 65.4% 14.2% 55.2% 69.5% 18.6% 8.3% 2.2% 10.5% 1.4% 100.0% 3.7 994 0.1 59.0%
1-6/2008 1011 68.6% 15.4% 57.8% 73.2% 16.7% 6.3% 2.0% 8.3% 1.8% 100.0% 3.8 992 0.1 64.8%
7-12/2008 1004 67.7% 14.4% 60.4% 74.8% 16.0% 6.2% 1.7% 7.9% 1.3% 100.0% 3.8 989 0.1 66.8%
1-6/2009 1010 67.5% 13.2% 60.6% 73.8% 17.4% 5.8% 1.6% 7.4% 1.3% 100.0% 3.8 994 0.1 66.4%
7-12/2009 1002 69.7% 18.1% 57.2% 75.3% 14.1% 6.9% 2.5% 9.3% 1.3% 100.0% 3.8 989 0.1 65.9%
1-6/2010 1020 69.8% 15.4% 55.1% 70.5% 14.8% 11.6% 2.0% 13.6% 1.1% 100.0% 3.7 1009 0.1 56.9%
7-12/2010 1011 65.3% 12.1% 61.1% 73.2% 14.5% 8.7% 1.9% 10.7% 1.6% 100.0% 3.7 995 0.1 62.6%
1-6/2011 566 66.0% 14.1% 54.1% 68.1% 17.4% 12.5% 0.8% 13.3% 1.2% 100.0% 3.7 558 0.1 54.9%
7-12/2011 524 66.2% 9.8% 48.4% 58.2% 19.3% 16.3% 4.0% 20.3% 2.2% 100.0% 3.4 512 0.1 37.9%
1-6/2012 651 65.8% 8.4% 60.9% 69.3% 15.4% 11.1% 3.1% 14.2% 1.0% 100.0% 3.6 644 0.1 55.1%
7-12/2012 528 67.8% 11.5% 42.9% 54.3% 18.3% 18.5% 5.9% 24.4% 3.0% 100.0% 3.4 512 0.1 29.9%
1-6/2013 688 66.8% 9.2% 44.2% 53.3% 20.8% 17.9% 5.7% 23.6% 2.2% 200.0% 3.3 670 0.1 29.7%
7-12/2013 592 68.9% 9.9% 42.7% 52.6% 17.7% 18.1% 9.9% 28.0% 1.7% 300.0% 3.2 582 0.1 24.5%
1-6/2014 557 68.1% 8.3% 39.1% 47.4% 18.2% 19.6% 12.5% 32.1% 2.3% 100.0% 3.1 544 0.1 15.3%
7-12/2014 606 67.7% 14.3% 40.5% 54.7% 18.4% 17.3% 7.9% 25.2% 1.7% 100.0% 3.4 596 0.1 29.6%
1-6/2015 618 69.1% 9.8% 35.9% 45.7% 23.5% 19.5% 9.2% 28.8% 2.0% 100.0% 3.2 605 0.1 16.9%
7-12/2015 704 61.8% 11.7% 34.9% 46.6% 21.7% 18.7% 10.6% 29.3% 2.4% 100.0% 3.2 687 0.1 17.3%