調查日期<br>Date of Survey	半年結樣本人數<br>Total Sample<br>(Half-yearly Average)	回應率<br>Response rate	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣樣本平均標準誤差<br>Standard Error of Mean	淨值<br/>Net Value
7-12/1993	600	55.0%	7.6%	48.4%	56.0%	18.8%	4.3%	0.6%	4.9%	20.3%	100.0%	-	-	-	51.1%
1-6/1994	1551	59.6%	6.5%	41.6%	48.1%	18.9%	3.7%	0.4%	4.1%	28.8%	100.0%	-	-	-	44.0%
7-12/1994	1606	53.4%	2.9%	44.6%	47.4%	20.0%	5.7%	0.4%	6.1%	26.5%	100.0%	-	-	-	41.4%
1-6/1995	1643	51.9%	6.0%	44.9%	50.9%	20.7%	4.1%	0.3%	4.4%	24.0%	100.0%	-	-	-	46.4%
7-12/1995	1640	54.7%	2.5%	47.7%	50.2%	21.2%	3.6%	0.3%	3.9%	24.7%	100.0%	-	-	-	46.3%
1-6/1996	1645	55.7%	3.8%	48.4%	52.2%	18.6%	3.4%	0.2%	3.6%	25.6%	100.0%	-	-	-	48.6%
7-12/1996	1578	44.1%	3.3%	49.8%	53.1%	18.1%	4.0%	0.1%	4.2%	24.6%	100.0%	-	-	-	48.9%
1-6/1997	1605	42.8%	3.4%	51.3%	54.7%	15.4%	4.3%	0.1%	4.3%	25.6%	100.0%	3.8	377	0.1	50.3%
7-12/1997	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/1998	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/1998	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/1999	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/1999	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/2000	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/2000	1031	60.3%	2.8%	44.2%	46.9%	19.2%	5.5%	0.0%	5.5%	28.4%	100.0%	3.6	735	0.1	41.4%
1-6/2001	1082	73.1%	2.6%	54.7%	57.3%	24.5%	2.5%	0.2%	2.7%	15.4%	100.0%	3.7	476	0.1	54.6%
7-12/2001	1051	63.5%	3.1%	47.7%	50.8%	20.9%	4.0%	0.1%	4.1%	24.2%	100.0%	3.7	797	0.1	46.7%
1-6/2002	1017	63.5%	3.5%	51.5%	55.1%	20.8%	3.0%	0.1%	3.1%	21.1%	100.0%	3.7	796	0.1	52.0%
7-12/2002	1028	63.0%	1.9%	57.1%	59.0%	16.2%	2.9%	0.5%	3.4%	21.3%	100.0%	3.7	807	0.1	55.6%
1-6/2003	1021	68.9%	6.9%	58.8%	65.7%	15.5%	2.8%	0.1%	2.9%	15.9%	100.0%	3.8	856	0.1	62.9%
7-12/2003	1004	60.8%	8.5%	51.2%	59.8%	19.4%	2.7%	0.9%	3.6%	17.3%	100.0%	3.8	828	0.1	56.2%
1-6/2004	1022	64.4%	9.9%	49.0%	58.9%	21.1%	3.5%	1.6%	5.0%	14.9%	100.0%	3.7	866	0.1	53.9%
7-12/2004	1010	63.6%	7.7%	49.0%	56.8%	23.5%	5.5%	1.8%	7.3%	12.4%	100.0%	3.6	880	0.1	49.5%
1-6/2005	1012	66.7%	9.0%	48.8%	57.8%	19.7%	2.9%	1.3%	4.2%	18.3%	100.0%	3.8	824	0.1	53.6%
7-12/2005	1009	65.6%	10.1%	47.8%	57.9%	21.6%	4.7%	1.3%	6.0%	14.5%	100.0%	3.7	857	0.1	52.0%
1-6/2006	1015	59.5%	6.4%	55.4%	61.8%	19.7%	3.6%	0.3%	3.9%	14.6%	100.0%	3.7	860	0.1	57.9%
7-12/2006	1010	59.9%	7.1%	46.5%	53.5%	22.7%	4.0%	0.9%	4.9%	18.8%	100.0%	3.7	819	0.1	48.7%
1-6/2007	1016	69.5%	8.6%	51.8%	60.4%	17.2%	4.2%	2.0%	6.2%	16.2%	100.0%	3.7	837	0.1	54.1%
7-12/2007	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/2008	1011	68.6%	6.6%	49.3%	55.8%	21.8%	3.8%	1.3%	5.1%	17.2%	100.0%	3.7	837	0.1	50.7%
7-12/2008	1004	67.7%	8.6%	44.1%	52.7%	24.2%	3.4%	0.3%	3.8%	19.3%	100.0%	3.7	806	0.1	48.9%
1-6/2009	1010	67.5%	7.6%	52.7%	60.3%	21.3%	3.2%	1.2%	4.4%	14.1%	100.0%	3.7	866	0.1	55.9%
7-12/2009	1002	69.7%	7.5%	48.8%	56.3%	23.5%	2.3%	1.0%	3.2%	17.0%	100.0%	3.7	832	0.1	53.0%
1-6/2010	1020	69.8%	11.6%	54.7%	66.3%	16.3%	4.9%	1.3%	6.2%	11.2%	100.0%	3.8	905	0.1	60.1%
7-12/2010	1011	65.3%	7.0%	54.1%	61.1%	18.7%	3.1%	0.6%	3.6%	16.6%	100.0%	3.8	842	0.1	57.5%
1-6/2011	516	66.0%	5.6%	58.0%	63.6%	18.5%	6.2%	1.1%	7.2%	10.6%	100.0%	3.7	458	0.1	56.4%
7-12/2011	536	66.2%	6.5%	51.1%	57.7%	22.2%	4.6%	2.3%	6.9%	13.3%	100.0%	3.6	465	0.1	50.8%
1-6/2012	660	65.8%	7.7%	51.3%	59.0%	20.1%	4.6%	1.2%	5.8%	15.1%	100.0%	3.7	560	0.1	53.2%
7-12/2012	516	67.8%	6.5%	47.6%	54.0%	24.1%	7.8%	1.5%	9.3%	12.5%	100.0%	3.6	452	0.1	44.7%
1-6/2013	631	66.8%	7.2%	43.9%	51.1%	24.8%	4.4%	1.8%	6.3%	17.8%	100.0%	3.6	517	0.1	44.8%
7-12/2013	549	68.9%	8.4%	47.9%	56.4%	18.3%	7.2%	3.3%	10.5%	14.8%	100.0%	3.6	466	0.1	45.9%
1-6/2014	538	68.1%	7.5%	45.9%	53.4%	16.5%	13.4%	4.3%	17.7%	12.5%	100.0%	3.4	470	0.1	35.7%
7-12/2014	684	67.7%	5.4%	44.6%	50.0%	23.6%	6.0%	3.2%	9.1%	17.3%	100.0%	3.5	565	0.1	40.9%
1-6/2015	585	69.1%	5.8%	48.6%	54.4%	21.9%	7.2%	2.8%	10.0%	13.7%	100.0%	3.5	502	0.1	44.4%
7-12/2015	561	61.8%	6.6%	45.1%	51.7%	23.2%	4.5%	3.6%	8.1%	16.9%	100.0%	3.6	464	0.1	43.6%