調查年份
Year of Survey 年結調查次數
Number of Survey
(yearly) 年結成功樣本
Successful Sample
(yearly) 年結回應率
Response Rate
(yearly average) 非常滿意
Very satisfied 幾滿意
Quite satisfied 滿意
Satisfied 一半半
Half-half 幾唔滿意
Not quite satisfied 非常不滿
Very dissatisfied 唔滿意
Dissatisfied 唔知/難講
DK/HS 合計
Total 淨值
Net Value
1993 1 600 55.0% 4.0% 35.6% 39.7% 29.9% 8.9% 1.3% 10.2% 20.3% 100.0% 29.5%
1994 6 3157 56.5% 4.7% 40.0% 44.8% 28.1% 8.9% 0.5% 9.4% 17.7% 100.0% 35.4%
1995 6 3284 53.3% 4.8% 38.7% 43.6% 30.3% 9.4% 0.5% 9.9% 16.3% 100.0% 33.7%
1996 6 3223 49.9% 3.1% 40.0% 43.1% 32.1% 9.5% 0.8% 10.3% 14.5% 100.0% 32.8%
1997 3 1605 42.8% 2.7% 42.2% 44.9% 25.9% 11.0% 0.9% 11.9% 17.4% 100.0% 33.0%
1998 2 1068 47.3% 0.6% 36.7% 37.3% 36.7% 15.7% 1.9% 17.6% 8.5% 100.0% 19.7%
1999 1 550 42.4% 0.4% 20.7% 21.1% 35.7% 28.0% 3.9% 31.9% 11.4% 100.0% -10.8%
2000 1 1031 60.3% 0.5% 20.6% 21.1% 34.0% 25.5% 2.4% 27.9% 17.0% 100.0% -6.8%
2001 2 2133 68.3% 0.5% 21.6% 22.1% 44.4% 20.8% 2.3% 23.1% 10.3% 100.0% -1.0%
2002 2 2045 63.3% 0.5% 21.6% 22.1% 37.4% 25.2% 2.0% 27.2% 13.2% 100.0% -5.1%
2003 2 2025 64.8% 1.7% 25.6% 27.3% 40.9% 16.1% 2.5% 18.7% 13.2% 100.0% 8.7%
2004 2 2032 64.0% 3.9% 29.0% 32.9% 39.5% 14.9% 3.0% 17.9% 9.8% 100.0% 15.0%
2005 2 2021 66.2% 4.1% 32.2% 36.3% 38.4% 13.8% 2.5% 16.3% 8.9% 100.0% 20.0%
2006 2 2025 59.7% 2.7% 28.4% 31.1% 42.4% 16.5% 3.0% 19.5% 6.9% 100.0% 11.6%
2007 1 1016 69.5% 2.7% 29.8% 32.4% 43.3% 13.0% 3.4% 16.4% 7.9% 100.0% 16.0%
2008 2 2015 68.2% 2.2% 28.5% 30.7% 43.9% 14.6% 3.6% 18.2% 7.2% 100.0% 12.4%
2009 2 2012 68.6% 4.0% 33.5% 37.5% 39.6% 13.7% 4.1% 17.8% 5.1% 100.0% 19.7%
2010 2 2031 67.5% 4.8% 35.2% 40.0% 36.7% 13.5% 3.9% 17.4% 5.9% 100.0% 22.6%
2011 2 1097 66.1% 4.0% 35.0% 38.9% 34.2% 17.5% 4.1% 21.7% 5.2% 100.0% 17.3%
2012 2 1216 66.8% 3.8% 34.7% 38.5% 32.4% 18.6% 5.0% 23.6% 5.4% 100.0% 14.9%
2013 2 1237 67.9% 3.5% 33.0% 36.6% 35.0% 14.9% 6.5% 21.4% 7.0% 100.0% 15.1%
2014 2 1182 67.9% 4.4% 34.5% 38.9% 28.8% 14.4% 7.2% 21.5% 10.8% 100.0% 17.4%
2015 2 1178 65.4% 5.5% 30.0% 35.5% 32.4% 17.3% 6.9% 24.3% 7.8% 100.0% 11.3%