調查日期
Date of Survey 半年結樣本人數
Total Sample
(Half-yearly Average) 回應率
Response rate 非常滿意
Very satisfied 幾滿意
Quite satisfied 滿意
Satisfied 一半半
Half-half 幾唔滿意
Not quite satisfied 非常不滿
Very dissatisfied 唔滿意
Dissatisfied 唔知/難講
DK/HS 合計
Total 平均量值*
Mean value* 基數
Base 樣樣本平均標準誤差
Standard Error of Mean 淨值
Net Value
7-12/1993 600 55.0% 4.0% 35.6% 39.6% 29.9% 8.9% 1.3% 10.2% 20.3% 100.0% - - - 29.4%
1-6/1994 1551 59.6% 6.4% 36.4% 42.8% 27.8% 7.6% 0.7% 8.3% 21.1% 100.0% - - - 34.5%
7-12/1994 1606 53.4% 3.1% 43.6% 46.7% 28.4% 10.1% 0.3% 10.5% 14.4% 100.0% - - - 36.3%
1-6/1995 1644 51.9% 6.5% 38.8% 45.4% 29.5% 8.7% 0.4% 9.1% 16.1% 100.0% - - - 36.3%
7-12/1995 1640 54.7% 3.1% 38.7% 41.8% 31.1% 10.0% 0.6% 10.6% 16.5% 100.0% - - - 31.2%
1-6/1996 1645 55.7% 3.3% 39.1% 42.4% 32.9% 8.9% 0.5% 9.4% 15.3% 100.0% - - - 33.1%
7-12/1996 1578 44.1% 2.9% 40.8% 43.7% 31.4% 10.2% 1.1% 11.3% 13.7% 100.0% - - - 32.5%
1-6/1997 1605 42.8% 2.7% 42.2% 44.9% 25.9% 11.0% 0.9% 11.9% 17.4% 100.0% 3.4 421 0.1 33.0%
1-6/1998 542 50.3% 0.4% 36.6% 37.0% 37.6% 12.7% 1.2% 13.9% 11.5% 100.0% - - - 23.1%
7-12/1998 526 44.3% 0.7% 36.8% 37.5% 35.7% 18.8% 2.6% 21.4% 5.4% 100.0% - - - 16.1%
7-12/1999 550 42.4% 0.4% 20.7% 21.1% 35.7% 28.0% 3.9% 31.9% 11.4% 100.0% 2.8 487 0.1 -10.8%
7-12/2000 1031 60.3% 0.5% 20.6% 21.1% 34.0% 25.5% 2.4% 27.9% 17.0% 100.0% 2.9 851 0.1 -6.8%
1-6/2001 1082 73.1% 0.5% 19.0% 19.5% 47.7% 22.2% 2.7% 25.0% 7.9% 100.0% 2.9 525 0.1 -5.5%
7-12/2001 1051 63.5% 0.5% 24.3% 24.8% 41.2% 19.4% 1.9% 21.3% 12.7% 100.0% 3.0 918 0.1 3.4%
1-6/2002 1017 63.5% 0.5% 21.5% 22.0% 38.1% 24.7% 2.0% 26.7% 13.2% 100.0% 2.9 877 0.1 -4.7%
7-12/2002 1028 63.0% 0.4% 21.8% 22.2% 36.8% 25.7% 2.1% 27.8% 13.2% 100.0% 2.9 891 0.1 -5.6%
1-6/2003 1021 68.9% 1.1% 24.4% 25.5% 41.2% 17.5% 2.6% 20.1% 13.1% 100.0% 3.0 884 0.1 5.4%
7-12/2003 1004 60.8% 2.4% 26.7% 29.1% 40.6% 14.7% 2.4% 17.2% 13.2% 100.0% 3.1 866 0.1 11.9%
1-6/2004 1022 64.4% 4.2% 25.7% 29.8% 42.8% 14.2% 2.4% 16.6% 10.8% 100.0% 3.2 908 0.1 13.3%
7-12/2004 1010 63.6% 3.6% 32.2% 35.9% 36.2% 15.6% 3.6% 19.2% 8.7% 100.0% 3.2 919 0.1 16.7%
1-6/2005 1012 66.7% 3.2% 31.7% 34.9% 40.1% 14.4% 2.0% 16.4% 8.6% 100.0% 3.2 923 0.1 18.6%
7-12/2005 1009 65.6% 5.0% 32.7% 37.7% 36.8% 13.3% 3.1% 16.3% 9.2% 100.0% 3.3 916 0.1 21.3%
1-6/2006 1015 59.5% 1.8% 29.2% 31.0% 42.3% 16.6% 2.9% 19.5% 7.1% 100.0% 3.1 940 0.1 11.4%
7-12/2006 1010 59.9% 3.6% 27.7% 31.3% 42.6% 16.4% 3.1% 19.5% 6.7% 100.0% 3.1 940 0.1 11.8%
1-6/2007 1016 69.5% 2.7% 29.8% 32.4% 43.3% 13.0% 3.4% 16.4% 7.9% 100.0% 3.2 926 0.1 16.0%
1-6/2008 1011 68.6% 1.9% 25.9% 27.8% 44.7% 16.6% 4.2% 20.8% 6.7% 100.0% 3.0 942 0.1 7.0%
7-12/2008 1004 67.7% 2.6% 31.0% 33.6% 43.1% 12.6% 3.1% 15.7% 7.6% 100.0% 3.2 925 0.1 17.9%
1-6/2009 1010 67.5% 3.6% 33.0% 36.6% 41.8% 13.2% 3.9% 17.1% 4.6% 100.0% 3.2 961 0.1 19.5%
7-12/2009 1002 69.7% 4.4% 34.1% 38.5% 37.4% 14.2% 4.3% 18.5% 5.7% 100.0% 3.2 945 0.1 20.0%
1-6/2010 1020 69.8% 5.1% 35.5% 40.7% 35.8% 14.5% 4.7% 19.2% 4.4% 100.0% 3.2 974 0.1 21.5%
7-12/2010 1011 65.3% 4.5% 34.8% 39.3% 37.7% 12.5% 3.0% 15.5% 7.5% 100.0% 3.3 936 0.1 23.8%
1-6/2011 539 66.0% 2.6% 35.0% 37.6% 35.9% 18.2% 3.8% 22.1% 4.4% 100.0% 3.1 516 0.1 15.5%
7-12/2011 558 66.2% 5.4% 34.9% 40.3% 32.5% 16.8% 4.4% 21.2% 6.0% 100.0% 3.2 524 0.1 19.0%
1-6/2012 696 65.8% 3.9% 34.8% 38.7% 33.6% 19.8% 3.6% 23.4% 4.3% 100.0% 3.2 667 0.1 15.3%
7-12/2012 519 67.8% 3.6% 34.7% 38.3% 31.2% 17.5% 6.4% 23.9% 6.6% 100.0% 3.1 484 0.1 14.4%
1-6/2013 650 66.8% 2.9% 30.9% 33.8% 40.3% 14.6% 4.8% 19.3% 6.6% 100.0% 3.1 607 0.1 14.4%
7-12/2013 587 68.9% 4.1% 35.2% 39.3% 29.6% 15.3% 8.3% 23.5% 7.5% 100.0% 3.1 543 0.1 15.8%
1-6/2014 565 68.1% 5.5% 40.7% 46.2% 23.6% 15.5% 6.4% 21.9% 8.3% 100.0% 3.3 519 0.1 24.3%
7-12/2014 617 67.7% 3.3% 28.3% 31.6% 34.0% 13.2% 8.0% 21.1% 13.3% 100.0% 3.1 534 0.1 10.4%
1-6/2015 583 69.1% 3.4% 30.4% 33.8% 33.0% 18.9% 6.7% 25.5% 7.7% 100.0% 3.1 538 0.1 8.2%
7-12/2015 595 61.8% 7.7% 29.6% 37.3% 31.8% 15.8% 7.2% 23.0% 7.9% 100.0% 3.2 549 0.1 14.3%