調查年份<br>Year of Survey	 年結調查次數<br>Number of Survey<br>(yearly)	年結成功樣本<br>Successful Sample<br>(yearly)	年結回應率<br>Response Rate<br>(yearly average)	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	淨值<br/>Net Value
1993	1	600	55.0%	0.4%	11.1%	11.4%	21.9%	20.5%	4.4%	24.9%	41.8%	100.0%	-13.4%
1994	6	3157	56.5%	0.8%	11.1%	11.9%	20.4%	20.7%	3.9%	24.6%	43.1%	100.0%	-12.7%
1995	6	3283	53.3%	1.1%	9.2%	10.3%	21.1%	26.4%	5.4%	31.8%	36.8%	100.0%	-21.5%
1996	6	3223	49.9%	0.3%	9.0%	9.3%	20.6%	26.6%	5.2%	31.8%	38.3%	100.0%	-22.6%
1997	3	1605	42.8%	0.3%	12.6%	12.8%	20.0%	24.1%	4.4%	28.4%	38.8%	100.0%	-15.6%
2000	1	1031	60.3%	0.3%	6.6%	6.8%	17.5%	23.5%	3.6%	27.1%	48.6%	100.0%	-20.2%
2001	2	2133	68.3%	0.2%	9.2%	9.3%	29.4%	24.5%	3.9%	28.4%	32.8%	100.0%	-19.1%
2002	2	2045	63.3%	0.2%	6.7%	6.8%	24.9%	28.2%	6.3%	34.5%	33.8%	100.0%	-27.6%
2003	2	2025	64.8%	0.2%	8.0%	8.2%	26.6%	25.8%	7.0%	32.8%	32.5%	100.0%	-24.6%
2004	2	2032	64.0%	1.0%	9.3%	10.3%	30.9%	23.8%	9.1%	32.9%	25.9%	100.0%	-22.6%
2005	2	2021	66.2%	0.5%	9.9%	10.4%	27.3%	25.4%	11.1%	36.5%	25.8%	100.0%	-26.2%
2006	2	2025	59.7%	0.4%	6.3%	6.7%	23.3%	30.7%	13.5%	44.2%	25.8%	100.0%	-37.5%
2007	1	1016	69.5%	0.2%	7.0%	7.2%	23.4%	29.8%	14.4%	44.1%	25.3%	100.0%	-36.9%
2008	2	2015	68.2%	0.9%	5.8%	6.6%	24.9%	27.6%	14.5%	42.1%	26.3%	100.0%	-35.5%
2009	2	2012	68.6%	0.6%	6.6%	7.1%	27.1%	30.0%	14.4%	44.4%	21.4%	100.0%	-37.3%
2010	2	2031	67.5%	0.4%	7.6%	8.0%	22.0%	35.1%	15.3%	50.4%	19.6%	100.0%	-42.3%
2011	2	1097	66.1%	0.6%	9.1%	9.7%	21.2%	38.1%	15.1%	53.2%	15.9%	100.0%	-43.4%
2012	2	1149	66.8%	0.5%	9.0%	9.5%	20.9%	36.2%	14.4%	50.6%	19.0%	100.0%	-41.1%
2013	2	1222	67.9%	0.6%	10.2%	10.8%	26.4%	32.4%	10.6%	43.0%	19.8%	100.0%	-32.2%
2014	2	1226	67.9%	0.4%	10.2%	10.5%	20.0%	32.6%	13.1%	45.7%	23.9%	100.0%	-35.1%
2015	2	1156	65.4%	0.5%	11.6%	12.1%	26.8%	28.7%	11.1%	39.7%	21.4%	100.0%	-27.7%