調查日期<br>Date of Survey	半年結樣本人數<br>Total Sample<br>(Half-yearly Average)	回應率<br>Response rate	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣樣本平均標準誤差<br>Standard Error of Mean	淨值<br/>Net Value
7-12/1993	600	55.0%	0.4%	11.1%	11.4%	21.9%	20.5%	4.4%	24.9%	41.8%	100.0%	-	-	-	-13.4%
1-6/1994	1551	59.6%	1.3%	10.3%	11.7%	18.9%	17.2%	3.8%	20.9%	48.5%	100.0%	-	-	-	-9.3%
7-12/1994	1606	53.4%	0.2%	11.9%	12.1%	22.0%	24.3%	4.0%	28.3%	37.6%	100.0%	-	-	-	-16.2%
1-6/1995	1643	51.9%	1.9%	9.5%	11.4%	20.3%	27.6%	6.4%	34.0%	34.3%	100.0%	-	-	-	-22.7%
7-12/1995	1640	54.7%	0.4%	8.9%	9.3%	21.9%	25.2%	4.3%	29.6%	39.3%	100.0%	-	-	-	-20.2%
1-6/1996	1645	55.7%	0.5%	9.1%	9.6%	20.6%	27.0%	4.5%	31.6%	38.2%	100.0%	-	-	-	-22.0%
7-12/1996	1578	44.1%	0.1%	8.9%	8.9%	20.6%	26.2%	5.9%	32.1%	38.4%	100.0%	-	-	-	-23.1%
1-6/1997	1605	42.8%	0.3%	12.6%	12.8%	20.0%	24.1%	4.4%	28.4%	38.8%	100.0%	-	-	-	-15.6%
7-12/1997	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/1998	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/1998	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/1999	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/1999	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/2000	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
7-12/2000	1031	60.3%	0.3%	6.6%	6.8%	17.5%	23.5%	3.6%	27.1%	48.6%	100.0%	2.5	525	0.1	-20.2%
1-6/2001	1082	73.1%	0.2%	8.9%	9.1%	30.4%	25.2%	4.2%	29.4%	31.1%	100.0%	2.7	400	0.1	-20.2%
7-12/2001	1051	63.5%	0.2%	9.4%	9.5%	28.4%	23.8%	3.7%	27.5%	34.6%	100.0%	2.7	688	0.1	-17.9%
1-6/2002	1017	63.5%	0.2%	5.9%	6.1%	26.3%	28.0%	5.9%	34.0%	33.7%	100.0%	2.5	671	0.1	-27.9%
7-12/2002	1028	63.0%	0.1%	7.5%	7.6%	23.5%	28.3%	6.7%	35.0%	34.0%	100.0%	2.5	677	0.1	-27.4%
1-6/2003	1021	68.9%	0.2%	7.2%	7.5%	25.7%	27.2%	6.9%	34.1%	32.7%	100.0%	2.5	681	0.1	-26.6%
7-12/2003	1004	60.8%	0.1%	8.8%	8.9%	27.4%	24.5%	7.0%	31.5%	32.2%	100.0%	2.6	677	0.1	-22.7%
1-6/2004	1022	64.4%	1.3%	8.4%	9.7%	32.3%	22.5%	8.3%	30.8%	27.3%	100.0%	2.6	737	0.1	-21.1%
7-12/2004	1010	63.6%	0.7%	10.3%	11.0%	29.5%	25.2%	9.9%	35.1%	24.4%	100.0%	2.6	753	0.1	-24.1%
1-6/2005	1012	66.7%	0.2%	9.6%	9.8%	28.8%	25.9%	8.8%	34.8%	26.6%	100.0%	2.5	735	0.1	-25.0%
7-12/2005	1009	65.6%	0.7%	10.2%	10.9%	25.8%	24.8%	13.4%	38.3%	24.9%	100.0%	2.5	751	0.1	-27.3%
1-6/2006	1015	59.5%	0.3%	7.4%	7.7%	25.0%	29.7%	12.7%	42.4%	24.9%	100.0%	2.4	755	0.1	-34.8%
7-12/2006	1010	59.9%	0.6%	5.2%	5.8%	21.7%	31.6%	14.3%	45.9%	26.6%	100.0%	2.3	733	0.1	-40.2%
1-6/2007	1016	69.5%	0.2%	7.0%	7.2%	23.4%	29.8%	14.4%	44.1%	25.3%	100.0%	2.3	746	0.1	-36.9%
7-12/2007	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A	#N/A
1-6/2008	1011	68.6%	0.5%	5.0%	5.5%	25.1%	30.7%	15.7%	46.5%	22.9%	100.0%	2.3	777	0.1	-40.9%
7-12/2008	1004	67.7%	1.2%	6.5%	7.7%	24.7%	24.5%	13.3%	37.8%	29.8%	100.0%	2.4	699	0.1	-30.1%
1-6/2009	1010	67.5%	0.5%	6.2%	6.7%	27.9%	31.4%	13.3%	44.7%	20.7%	100.0%	2.4	795	0.1	-38.0%
7-12/2009	1002	69.7%	0.6%	6.9%	7.5%	26.3%	28.6%	15.6%	44.1%	22.0%	100.0%	2.3	781	0.1	-36.6%
1-6/2010	1020	69.8%	0.4%	8.3%	8.7%	21.9%	35.5%	17.1%	52.7%	16.8%	100.0%	2.3	846	0.1	-44.0%
7-12/2010	1011	65.3%	0.5%	7.0%	7.4%	22.1%	34.6%	13.4%	48.0%	22.4%	100.0%	2.3	783	0.1	-40.6%
1-6/2011	562	66.0%	0.8%	8.2%	9.0%	20.5%	40.5%	14.8%	55.3%	15.2%	100.0%	2.3	473	0.1	-46.3%
7-12/2011	535	66.2%	0.4%	10.1%	10.5%	21.9%	35.7%	15.4%	51.1%	16.6%	100.0%	2.3	446	0.1	-40.6%
1-6/2012	635	65.8%	0.4%	9.0%	9.4%	20.4%	37.7%	16.2%	54.0%	16.2%	100.0%	2.3	531	0.1	-44.5%
7-12/2012	515	67.8%	0.6%	9.0%	9.6%	21.4%	34.6%	12.6%	47.2%	21.9%	100.0%	2.4	400	0.1	-37.6%
1-6/2013	673	66.8%	0.3%	9.7%	10.0%	26.1%	33.1%	9.6%	42.7%	21.1%	100.0%	2.5	528	0.1	-32.6%
7-12/2013	549	68.9%	0.9%	10.6%	11.5%	26.7%	31.6%	11.7%	43.3%	18.5%	100.0%	2.5	446	0.1	-31.8%
1-6/2014	557	68.1%	0.2%	12.1%	12.4%	18.7%	32.8%	15.4%	48.2%	20.7%	100.0%	2.4	440	0.1	-35.8%
7-12/2014	670	67.7%	0.5%	8.2%	8.7%	21.2%	32.3%	10.8%	43.1%	27.1%	100.0%	2.4	487	0.1	-34.4%
1-6/2015	562	69.1%	0.3%	9.1%	9.5%	29.7%	29.9%	11.5%	41.4%	19.5%	100.0%	2.5	451	0.1	-32.0%
7-12/2015	593	61.8%	0.7%	14.0%	14.7%	23.9%	27.4%	10.6%	38.1%	23.3%	100.0%	2.6	455	0.1	-23.4%