調查年份<br>Year of Survey	 年結調查次數<br>Number of Survey<br>(yearly)	年結成功樣本<br>Successful Sample<br>(yearly)	年結回應率<br>Response Rate<br>(yearly average)	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	淨值<br/>Net Value
2010	2	2031	67.5%	2.7%	30.3%	33.0%	26.5%	10.1%	2.2%	12.3%	28.2%	100.0%	20.7%
2011	2	1098	66.1%	3.3%	31.6%	34.9%	24.8%	12.1%	3.7%	15.9%	24.4%	100.0%	19.0%
2012	2	1241	66.8%	3.1%	31.0%	34.1%	24.7%	11.9%	2.7%	14.7%	26.6%	100.0%	19.4%
2013	2	1248	67.9%	3.8%	32.3%	36.2%	26.1%	11.7%	3.8%	15.5%	22.2%	100.0%	20.7%
2014	2	1180	67.9%	4.1%	35.7%	39.8%	19.7%	11.1%	4.4%	15.5%	25.0%	100.0%	24.3%
2015	2	1193	65.4%	5.0%	31.2%	36.2%	25.6%	10.3%	3.9%	14.2%	23.9%	100.0%	22.0%