調查日期<br>Date of Survey	半年結樣本人數<br>Total Sample<br>(Half-yearly Average)	回應率<br>Response rate	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣本平均標準誤差<br>Standard Error of Mean	淨值<br/>Net Value
1-6/2010	1020	69.8%	3.4%	31.8%	35.2%	25.0%	10.4%	2.7%	13.1%	26.8%	100.0%	3.3	744	0.1	22.1%
7-12/2010	1011	65.3%	1.9%	28.9%	30.8%	28.1%	9.8%	1.6%	11.4%	29.7%	100.0%	3.3	710	0.1	19.4%
1-6/2011	556	66.0%	3.2%	32.9%	36.1%	25.0%	13.8%	3.3%	17.1%	21.8%	100.0%	3.2	434	0.1	19.0%
7-12/2011	542	66.2%	3.4%	30.3%	33.7%	24.6%	10.5%	4.1%	14.6%	27.0%	100.0%	3.3	395	0.1	19.1%
1-6/2012	707	65.8%	2.2%	32.7%	34.9%	25.0%	13.8%	2.2%	16.0%	24.1%	100.0%	3.3	537	0.1	19.0%
7-12/2012	534	67.8%	4.0%	29.2%	33.2%	24.3%	10.1%	3.3%	13.4%	29.1%	100.0%	3.3	375	0.1	19.7%
1-6/2013	698	66.8%	1.4%	29.1%	30.6%	29.1%	12.3%	2.5%	14.8%	25.6%	100.0%	3.2	519	0.1	15.8%
7-12/2013	550	68.9%	6.3%	35.5%	41.8%	23.2%	11.2%	5.0%	16.3%	18.8%	100.0%	3.3	446	0.1	25.5%
1-6/2014	535	68.1%	3.5%	39.7%	43.2%	17.6%	11.0%	4.6%	15.5%	23.7%	100.0%	3.3	409	0.1	27.6%
7-12/2014	645	67.7%	4.7%	31.7%	36.5%	21.7%	11.2%	4.3%	15.5%	26.4%	100.0%	3.3	474	0.1	20.9%
1-6/2015	618	69.1%	3.2%	29.9%	33.1%	28.6%	12.1%	2.7%	14.8%	23.5%	100.0%	3.2	472	0.1	18.4%
7-12/2015	576	61.8%	6.8%	32.5%	39.3%	22.7%	8.5%	5.2%	13.7%	24.3%	100.0%	3.4	435	0.1	25.7%