調查年份<br>Year of Survey	 年結調查次數<br>Number of Survey<br>(yearly)	年結成功樣本<br>Successful Sample<br>(yearly)	年結回應率<br>Response Rate<br>(yearly average)	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Not quite satisfied	非常不滿<br>Very dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	合計<br>Total	淨值<br/>Net Value
1993	2	1154	58.1%	3.4%	60.5%	63.9%	24.5%	2.5%	0.2%	2.7%	8.9%	100.0%	61.3%
1994	6	3157	56.5%	2.9%	60.6%	63.4%	27.0%	2.9%	0.2%	3.1%	6.5%	100.0%	60.3%
1995	6	3284	53.3%	2.3%	55.1%	57.4%	30.4%	4.9%	0.4%	5.3%	6.9%	100.0%	52.0%
1996	6	3223	49.9%	1.4%	61.5%	62.9%	27.9%	3.9%	0.2%	4.2%	5.0%	100.0%	58.8%
1997	3	1605	42.8%	1.7%	65.4%	67.1%	23.2%	4.0%	0.3%	4.2%	5.5%	100.0%	62.9%
2000	1	1031	60.3%	0.2%	41.2%	41.4%	37.1%	10.5%	0.2%	10.6%	10.9%	100.0%	30.8%
2001	2	2133	68.3%	0.7%	44.6%	45.3%	41.8%	6.9%	0.6%	7.5%	5.5%	100.0%	37.8%
2002	2	2045	63.3%	0.6%	42.1%	42.7%	39.6%	9.1%	0.5%	9.7%	8.0%	100.0%	33.1%
2003	2	2025	64.8%	2.0%	50.6%	52.6%	33.8%	6.0%	0.7%	6.7%	6.9%	100.0%	45.9%
2004	2	2032	64.0%	3.1%	48.5%	51.6%	35.7%	6.5%	1.3%	7.8%	4.9%	100.0%	43.8%
2005	2	2021	66.2%	2.6%	50.3%	52.9%	35.6%	5.3%	0.4%	5.7%	5.7%	100.0%	47.2%
2006	2	2025	59.7%	1.7%	47.6%	49.3%	38.1%	7.3%	0.9%	8.2%	4.4%	100.0%	41.1%
2007	1	1016	69.5%	2.4%	53.3%	55.7%	33.6%	5.2%	1.2%	6.4%	4.3%	100.0%	49.4%
2008	2	2015	68.2%	2.8%	47.5%	50.3%	39.1%	6.4%	1.2%	7.7%	3.0%	100.0%	42.6%
2009	2	2012	68.6%	2.8%	49.0%	51.8%	37.8%	6.8%	1.5%	8.3%	2.0%	100.0%	43.5%
2010	2	2031	67.5%	2.5%	58.5%	61.1%	29.9%	5.5%	0.9%	6.5%	2.5%	100.0%	54.6%
2011	2	1068	66.1%	2.8%	50.5%	53.3%	31.2%	10.6%	2.1%	12.7%	2.8%	100.0%	40.7%
2012	2	1140	66.8%	2.4%	52.0%	54.4%	30.5%	10.1%	1.7%	11.8%	3.3%	100.0%	42.6%
2013	2	1237	67.9%	2.1%	47.4%	49.5%	33.3%	11.1%	2.8%	13.9%	3.3%	100.0%	35.6%
2014	2	1174	67.9%	2.5%	46.9%	49.3%	30.5%	12.3%	4.1%	16.4%	3.8%	100.0%	33.0%
2015	2	1225	65.4%	3.1%	43.9%	47.0%	33.4%	12.6%	3.6%	16.2%	3.4%	100.0%	30.8%