調查日期
Date of Survey 半年結樣本人數
Total Sample
(Half-yearly Average) 回應率
Response rate 非常滿意
Very satisfied 幾滿意
Quite satisfied 滿意
Satisfied 一半半
Half-half 幾唔滿意
Not quite satisfied 非常不滿
Very dissatisfied 唔滿意
Dissatisfied 唔知/難講
DK/HS 合計
Total 平均量值*
Mean value* 基數
Base 樣本平均標準誤差
Standard Error of Mean 淨值
Net Value
7-12/1993 1154 58.1% 3.4% 60.5% 63.9% 24.5% 2.5% 0.2% 2.7% 8.9% 100.0% - - - 61.3%
1-6/1994 1551 59.6% 4.3% 56.9% 61.2% 27.5% 3.1% 0.2% 3.3% 8.1% 100.0% - - - 57.8%
7-12/1994 1606 53.4% 1.5% 64.2% 65.7% 26.5% 2.8% 0.1% 2.9% 4.9% 100.0% - - - 62.8%
1-6/1995 1644 51.9% 3.5% 55.7% 59.2% 28.2% 4.8% 0.5% 5.2% 7.3% 100.0% - - - 54.0%
7-12/1995 1640 54.7% 1.0% 54.5% 55.5% 32.6% 5.0% 0.4% 5.4% 6.5% 100.0% - - - 50.1%
1-6/1996 1645 55.7% 1.7% 60.5% 62.2% 28.1% 4.0% 0.3% 4.3% 5.4% 100.0% - - - 57.9%
7-12/1996 1578 44.1% 1.1% 62.5% 63.7% 27.7% 3.8% 0.2% 4.0% 4.6% 100.0% - - - 59.6%
1-6/1997 1605 42.8% 1.7% 65.4% 67.1% 23.2% 4.0% 0.3% 4.2% 5.5% 100.0% - - - 62.9%
7-12/2000 1031 60.3% 0.2% 41.2% 41.4% 37.1% 10.5% 0.2% 10.6% 10.9% 100.0% 3.3 917 0.1 30.8%
1-6/2001 1082 73.1% 0.9% 44.3% 45.2% 43.6% 7.0% 0.4% 7.4% 3.8% 100.0% 3.4 545 0.1 37.8%
7-12/2001 1051 63.5% 0.4% 44.9% 45.3% 40.0% 6.8% 0.8% 7.6% 7.1% 100.0% 3.4 976 0.1 37.7%
1-6/2002 1017 63.5% 1.0% 39.2% 40.2% 43.3% 8.4% 0.3% 8.7% 7.8% 100.0% 3.3 931 0.1 31.5%
7-12/2002 1028 63.0% 0.3% 45.0% 45.3% 35.9% 9.9% 0.8% 10.7% 8.2% 100.0% 3.4 939 0.1 34.6%
1-6/2003 1021 68.9% 1.6% 51.2% 52.8% 32.3% 7.5% 0.8% 8.3% 6.7% 100.0% 3.5 950 0.1 44.5%
7-12/2003 1004 60.8% 2.4% 50.1% 52.4% 35.4% 4.4% 0.7% 5.1% 7.1% 100.0% 3.5 928 0.1 47.3%
1-6/2004 1022 64.4% 3.0% 48.7% 51.7% 36.5% 5.0% 1.7% 6.7% 5.0% 100.0% 3.5 964 0.1 45.0%
7-12/2004 1010 63.6% 3.2% 48.3% 51.4% 34.9% 8.1% 0.9% 9.0% 4.7% 100.0% 3.5 961 0.1 42.5%
1-6/2005 1012 66.7% 2.7% 50.9% 53.5% 36.1% 4.3% 0.2% 4.5% 5.9% 100.0% 3.5 949 0.1 49.0%
7-12/2005 1009 65.6% 2.6% 49.7% 52.3% 35.2% 6.2% 0.7% 6.9% 5.6% 100.0% 3.5 950 0.1 45.4%
1-6/2006 1015 59.5% 1.5% 47.8% 49.3% 38.1% 7.3% 0.5% 7.7% 4.9% 100.0% 3.4 964 0.1 41.6%
7-12/2006 1010 59.9% 1.8% 47.5% 49.3% 38.1% 7.4% 1.2% 8.6% 4.0% 100.0% 3.4 968 0.1 40.7%
1-6/2007 1016 69.5% 2.4% 53.3% 55.7% 33.6% 5.2% 1.2% 6.4% 4.3% 100.0% 3.5 964 0.1 49.4%
1-6/2008 1011 68.6% 2.7% 47.8% 50.5% 37.4% 7.7% 1.4% 9.1% 3.0% 100.0% 3.4 978 0.1 41.3%
7-12/2008 1004 67.7% 2.9% 47.2% 50.1% 40.8% 5.1% 1.1% 6.2% 2.9% 100.0% 3.5 975 0.1 43.9%
1-6/2009 1010 67.5% 2.8% 47.6% 50.4% 39.0% 6.9% 1.4% 8.3% 2.3% 100.0% 3.4 981 0.1 42.2%
7-12/2009 1002 69.7% 2.7% 50.5% 53.2% 36.7% 6.8% 1.7% 8.4% 1.7% 100.0% 3.5 985 0.1 44.8%
1-6/2010 1020 69.8% 2.6% 57.1% 59.8% 29.6% 7.1% 1.1% 8.2% 2.4% 100.0% 3.5 993 0.1 51.5%
7-12/2010 1011 65.3% 2.4% 60.0% 62.4% 30.3% 4.0% 0.7% 4.7% 2.7% 100.0% 3.6 984 0.1 57.6%
1-6/2011 527 66.0% 1.7% 50.5% 52.2% 32.4% 12.6% 1.0% 13.6% 1.8% 100.0% 3.4 518 0.1 38.6%
7-12/2011 541 66.2% 3.9% 50.5% 54.4% 30.0% 8.5% 3.2% 11.7% 3.9% 100.0% 3.5 519 0.1 42.7%
1-6/2012 630 65.8% 2.1% 56.1% 58.2% 29.6% 9.0% 1.0% 10.0% 2.2% 100.0% 3.5 617 0.1 48.1%
7-12/2012 510 67.8% 2.8% 47.9% 50.7% 31.3% 11.2% 2.4% 13.6% 4.3% 100.0% 3.4 488 0.1 37.1%
1-6/2013 672 66.8% 1.6% 51.1% 52.7% 32.7% 9.0% 3.0% 12.0% 2.6% 100.0% 3.4 655 0.1 40.7%
7-12/2013 565 68.9% 2.5% 43.8% 46.3% 33.9% 13.3% 2.5% 15.8% 4.0% 100.0% 3.3 541 0.1 30.5%
1-6/2014 548 68.1% 1.8% 49.3% 51.1% 28.2% 12.4% 4.4% 16.8% 3.8% 100.0% 3.3 526 0.1 34.2%
7-12/2014 627 67.7% 3.2% 44.4% 47.6% 32.8% 12.2% 3.7% 15.9% 3.8% 100.0% 3.3 603 0.1 31.7%
1-6/2015 598 69.1% 2.9% 45.9% 48.9% 32.4% 12.3% 3.7% 16.0% 2.7% 100.0% 3.3 581 0.1 32.9%
7-12/2015 626 61.8% 3.3% 41.9% 45.2% 34.4% 12.9% 3.6% 16.4% 4.0% 100.0% 3.3 601 0.1 28.8%