調查年份<br>Year of survey	調查日期<br>Date of Survey	樣本人數<br>Total Sample	次樣本人數<br>Sub-sample	回應率<br>Response rate	非常滿意<br>Very satisfied	幾滿意<br>Quite satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾不滿意<br>Not quite satisfied	非常不滿意<br>Very dissatisfied	不滿意<br>Dissatisfied	唔知／難講<br>DK/HS	合計<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣本平均標準誤差<br>Standard Error of Mean	淨值<br>Net Value
2005	26-28/12/2005	534	534	76.5%	21.4%	62.5%	83.9%	10.9%	2.6%	1.1%	3.8%	1.5%	100.0%	4.0	525	0.1	80.1%
2006	28/12/2006-4/1/2007	502	502	71.8%	15.7%	61.2%	76.9%	16.5%	4.0%	1.4%	5.4%	1.2%	100.0%	3.9	496	0.1	71.5%
2007	21-31/12/2007	519	519	72.3%	10.8%	56.6%	67.4%	22.4%	7.3%	1.7%	9.1%	1.2%	100.0%	3.7	513	0.1	58.4%
2008	29-30/12/2008	509	509	76.3%	6.5%	47.2%	53.6%	26.1%	13.4%	4.5%	17.9%	2.4%	100.0%	3.4	497	0.1	35.8%
2009	29-30/12/2009	506	506	77.6%	10.3%	63.0%	73.3%	20.6%	3.4%	1.2%	4.5%	1.6%	100.0%	3.8	498	0.1	68.8%
2010	24-26/1/2011	508	508	72.7%	5.9%	55.1%	61.0%	26.4%	7.9%	2.8%	10.6%	2.0%	100.0%	3.5	498	0.1	50.4%
2011	17/11-9/12/2011	1022	585	71.7%	9.0%	61.0%	70.0%	20.9%	5.7%	1.0%	6.7%	2.4%	100.0%	3.7	566	0.1	63.3%
2012	23-28/12/2012	519	519	70.6%	10.6%	58.8%	69.4%	21.2%	7.9%	0.4%	8.3%	1.1%	100.0%	3.7	513	0.1	61.1%
2013	6-12/12/2013	511	511	69.6%	7.7%	54.3%	62.0%	23.1%	8.1%	3.5%	11.7%	3.3%	100.0%	3.6	493	0.1	50.4%
2014	1-3/12/2014	502	502	66.5%	8.0%	48.1%	56.1%	26.7%	12.0%	4.4%	16.4%	0.8%	100.0%	3.4	498	0.1	39.7%
2015	8-9/12/2015	510	510	65.7%	4.6%	36.0%	40.6%	34.7%	17.8%	4.2%	22.0%	2.8%	100.0%	3.2 	496 	0.1	18.6%