調查日期<br>Day of survey	成功樣本<br>Successful cases	回應率<br>Response rate	非常滿意<br>Very Satisfied	幾滿意<br>Quite Satisfied	滿意<br>Satisfied	一半半<br>Half-half	幾唔滿意<br>Quite Dissatisfied	非常唔滿意<br>Very Dissatisfied	唔滿意<br>Dissatisfied	唔知/難講<br>DK/HS	總數<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣本平均標準誤差<br>Standard Error of Mean
7-12/1997	2634 	51.4%	1.5%	27.3%	28.7%	27.9%	12.8%	2.1%	14.9%	28.4%	100.0%
1-6/1998	3187 	48.1%	0.8%	19.9%	20.8%	24.1%	12.0%	2.5%	14.5%	40.6%	100.0%
7-12/1998	3629 	46.9%	0.9%	17.4%	18.3%	29.9%	22.4%	4.1%	26.5%	25.3%	100.0%
1-6/1999	3186 	50.4%	1.0%	17.8%	18.8%	29.1%	15.2%	3.2%	18.4%	33.7%	100.0%
7-12/1999	4620 	49.0%	1.3%	15.0%	16.3%	28.2%	17.5%	5.7%	23.2%	32.3%	100.0%
1-6/2000	4273 	53.0%	1.0%	15.6%	16.5%	28.4%	15.5%	5.6%	21.1%	34.0%	100.0%
7-12/2000	8414 	57.1%	1.2%	14.3%	15.5%	24.3%	20.0%	6.7%	26.6%	33.6%	100.0%
1-6/2001	6348 	63.4%	0.9%	15.5%	16.4%	29.5%	15.6%	4.7%	20.3%	33.8%	100.0%
7-12/2001	8432 	67.2%	0.9%	14.0%	14.9%	26.8%	19.9%	7.8%	27.7%	30.6%	100.0%
1-6/2002	6217 	63.5%	0.9%	17.5%	18.4%	27.5%	19.1%	5.6%	24.6%	29.5%	100.0%
7-12/2002	3160 	67.3%	1.0%	12.4%	13.4%	26.6%	25.1%	6.9%	32.0%	28.0%	100.0%